David Hardy
Leawood,KS
Summary
Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specialize in Operations System planning and implementation. Results-focused, IT Manager with nearly 4 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in VDI, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.
Overview
6
6
years of professional experience
Work History
Area IT Manager
Hyatt
Kansas City, MO
07.2020 - Current
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Monitored system performance and identified areas for improvement.
- Provided technical support to end users on a variety of issues.
- Trained staff members on various aspects of computer usage and software applications.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
- Established security protocols to protect data from unauthorized access or modification.
Technical Analyst
Netsmart
Overland Park, KS
10.2019 - 07.2020
- Documented all programming tasks for future reference or training purposes.
- Assisted customers in selecting programming packages according to their needs.
- Assessed current programming effectiveness and developed strategies for improvement.
- Maintained detailed documentation of programming tasks and changes made.
- Developed relationships with external partners to support programming efforts.
Adoption Specialist
Apex Systems
Overland Park, KS
05.2018 - 10.2019
- Provided training on HIPAA regulations to staff members.
- Identified areas of improvement in existing training methods and procedures.
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Advised management on best practices related to employee education initiatives.
Education
Associate of Arts - Web Development
Johnson County Community College
Overland Park, KS05-2018
Skills
- Team Collaboration
- Information confidentiality
- Risk mitigation planning
- Team Development
- Change Management
- Application support
- Documentation And Reporting
- Information Security
- IT service management
Timeline
Area IT Manager
Hyatt
07.2020 - Current
Technical Analyst
Netsmart
10.2019 - 07.2020
Adoption Specialist
Apex Systems
05.2018 - 10.2019
Associate of Arts - Web Development
Johnson County Community College