Troy Todd
San Antonio,TX
Summary
Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic, and diplomatic in building consensus and spearheading teams. Specializes in planning and implementation.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Area IT Manager
Hyatt
San Antonio, Texas
06.2021 - Current
- Function as a business manager for all areas of hotel technology, ensuring corporate and brand standards are met.
- Maintain current systems, upgrade future systems, complete inventories, conduct on-site training, while holding a commitment to policies and procedures.
- Analyzed user needs and developed specifications for new systems or modifications.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Provided technical support to end-users on a variety of issues.
IT Manager
Hawaiian Breeze Solutions
01.2020 - 06.2021
- Manage a team of 6 technicians with one of Hawaii's largest Managed Service Providers
- Project management, training, contracts
- On-site surveys, training and guidance to all technicians.
- Product development, contract development, vendor and client communication
- Server builds MS 2003-2019 / Cluster Management / VSS
- VM administration including .vhd, .vhdx copies/export/backups
- MS Tenant Admin / Active Directory management either through On-Site DC or VM DC
- Ubiquiti/UNMS Setup/Admin
- ASH via Palo Alto Firewall with Vello Cloud
- WAN\VLAN setup and configuration
- VPN, RDS, NAS setup
- Ticket Management and reporting
- Surveillance System (via Synology)
- MDM including Microsoft Intune
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
Network Administrator
VIP Food Service
07.2018 - 12.2019
- Responsible for the installation, configuration, maintenance, troubleshooting and upgrades of the LAN/WAN, PC's (Ubiquiti, MS OS V7-V10)
- Laptops and associated peripherals, software and assemblies
- Firewall maintenance and configuration (Fortigate)
- VM creation/deletion through Microsoft System Center
- On premise backup/Cloud backups via Unitrends/ Dell PowerEdge NAS
- Inventory, hardware break/fix, switch installation, multi-site support (Lahaina based)
- Weekend/after hours availability
IT Specialist
Honua Kai Resort & Spa
01.2018 - 07.2018
- Responsible for the support of all Guest Room WiFi & Telephone Service
- PBX Repair and Programing / Nortel System with analog DMARC Punchdown blocks
- Perform monthly updates for Server/CISCO Switch’s/Ubiquiti/ELFIQ/Navis & other core services
- Responsible for IT related hardware including desktop/laptop/phones(desk/cell)/printers
- Imaging laptops/desktops
- Perform add/move/changes with Active Directory
- Provide daily results of problem resolution through a ticket management software SysAid
- Acquire New Vendor relations for Hotel IT needs
Director Of Information Technology
Rising Sun Solar
07.2014 - 04.2017
- Responsible for the support of all Information Technology | Staff/Hardware/Software
- Implemented a new CRM platform along with automatic reporting architecture creating a historical record of all Projects with financial details broken down by stages of development from inception to present day
- The most significant improvement in the company's IT history.
- Designed, released and maintained the company's Intranet
- Responsible for all Wifi/Lan/Wan/Setup/Maintenance/Roll Out/Reliability and Video Surveillance
- Wrote and distributed company wide helpful job related weekly Tech Tips email
- Managed and logged Technical Assistance Requests tickets including resolution time and budgetary impact for financial forecasting
- Administered the Google for Business account including security/validations/passwords/email policies/backup's and Internet Security
- Provided weekly status result reports including future & present needs/enhancements/suggestions
Assistant Vice President/GIS
IBM/State Street Financial
05.2006 - 04.2014
- Remotely Managed 24 x 7 offshore Middleware support team for infrastructure support of the messaging products, Websphere MQSeries, Websphere Message Broker, SecureTransport and various in-house messaging processes – Financial Securities / Institutions
- Lead Messaging Infrastructure Applications team
- This team included current infrastructure and certification projects; the duties were Middleware Management, QA Testing, Database Administration, Distributed Server Services and Help Desk Management.
Sr. Software Engineer
E*TRADE Financial
01.1999 - 05.2006
- Responsible for designing, evaluating, developing, writing, debugging, and implementing end user custom productivity software applications through VB6, VB.NET, C++, Java
Education
Skills
- Project Management
- Hardware Support
- Software Development
- Staff Training
- Development
- Leadership Skills
- Policy Development
- Program Development
- Team Building
- Coaching
Militaryexperience
NAVY, 1987, 1989, Petty Officer 3rd Class, U.S. Navy - FC3 Missile Guidance Systems, San Diego, CA
Certification
- MCSD
Timeline
Area IT Manager
Hyatt
06.2021 - Current
IT Manager
Hawaiian Breeze Solutions
01.2020 - 06.2021
Network Administrator
VIP Food Service
07.2018 - 12.2019
IT Specialist
Honua Kai Resort & Spa
01.2018 - 07.2018
Director Of Information Technology
Rising Sun Solar
07.2014 - 04.2017
Assistant Vice President/GIS
IBM/State Street Financial
05.2006 - 04.2014
Sr. Software Engineer
E*TRADE Financial
01.1999 - 05.2006
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