David Harlow Jr
Louisville,KY
Summary
Driven by a commitment to customer satisfaction and operational efficiency, I leveraged my roles at Kroger and other companies to enhance team performance and streamline processes. My expertise in customer service and reliability, combined with a proven ability to maintain composure under pressure, resulted in significant improvements in service delivery and workplace productivity.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Kure CBD Vabe
01.2024 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Warehouse Worker
Parker-Hannifin
02.2022 - 10.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Drove forklift to move products from trailer to warehouse
Assistant Department Head
Kroger
10.2018 - 11.2021
- Enhanced department efficiency by streamlining processes and implementing new organizational strategies.
- Leveraged data-driven insights to inform decision-making processes within the department.
- Established department performance goals and empowered associates to meet or exceed targets through teamwork.
- Facilitated open communication channels between team members for better collaboration and problem-solving capabilities.
Restaurant Worker
Taco Bell
06.2018 - 10.2018
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
Education
High School Diploma -
Southern High
8620 Preston Hwy Louisville Ky 4021905.2018
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Kure CBD Vabe
01.2024 - 08.2024
Warehouse Worker
Parker-Hannifin
02.2022 - 10.2023
Assistant Department Head
Kroger
10.2018 - 11.2021
Restaurant Worker
Taco Bell
06.2018 - 10.2018
High School Diploma -
Southern High
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