David Hernandez
Pomona,CA
Summary
Seasoned Claims Adjuster with a proven track record, adept in claims investigation and caseload management. Excelled in identifying coverage limitations and resolving claims efficiently, enhancing customer satisfaction. Mentored new hires, demonstrating exceptional leadership and communication skills. Mentoring has further honed my leadership abilities, contributing to seamless team integration and enhanced performance. Expert in policy interpretation and automobile claims, consistently delivering results beyond expectations.
Overview
11
11
years of professional experience
Work History
Claims Adjuster
PACS
01.2024 - Current
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Senior Claim Examiner
CSE
04.2018 - 01.2024
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Resolved minor bodily injury claims with early call settlements.
- Mentored new hires on company policies and procedures, software resulting in improved performance and a seamless transitions.
Auto Physical Damage Adjuster
Freedom National Insurance Services, Inc. Freedom National
03.2014 - 04.2018
- Investigated and assessed damage to property and reviewed property damage estimates.
- Analyzed information gathered by investigations to report findings and recommendations.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Resolved Personal Injury Protection (PIP) claims.
Education
No Degree -
Mt. San Antonio College
Walnut, CACertification - Court Interpreter
Southern California School of Interpretation
Santa Fe Springs, CA High School Diploma -
La Puente High School
La Puente, CA06.1992
Skills
- Automobile claims specialist
- Caseload Management
- Claims Investigation
- Policy Interpretation
Timeline
Claims Adjuster
PACS
01.2024 - Current
Senior Claim Examiner
CSE
04.2018 - 01.2024
Auto Physical Damage Adjuster
Freedom National Insurance Services, Inc. Freedom National
03.2014 - 04.2018
No Degree -
Mt. San Antonio College
Certification - Court Interpreter
Southern California School of Interpretation
High School Diploma -
La Puente High School
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