David Hicks
New Albany,MS
Summary
I am a seasoned service manager bringing 15 years of heavy equipment experience. I have a passion of helping customers resolve issues and cultivating a positive image of the company. I will excel in both team environments and alone. I have the proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers and co-workers.
Overview
18
18
years of professional experience
Work History
Service Manager
Power Equipment Company
06.2013 - Current
- Communicate directly with customer needs and expectations in areas of quality of work, timely repairs, with timely and accurate billings.
- Maintain working knowledge of manufacturers' current policies and procedures.
- Manage direct development of service personnel including coordination of training and technical knowledge.
- Hiring and maintaining the appropriate level of skilled technicians.
- Manage department assets (field truck fleet, tooling, test equipment, etc.) within corporate guidelines.
- Direct daily administrative and operational activities of the department.
- Develop positive relationships with peer branch personnel and departments.
- Communicate and ensure compliance with company policies and procedures to employees, i.e., handling of warranty jobs, completion of service orders, etc.
- Operate in accordance with current governmental laws and regulations (DOT, MSHA, OSHA).
- Set goals, organize plans and set timetables for personal development.
Equipment Manager
Rogers Group Inc
03.2010 - 05.2013
- Trained team members effectively to maintain consistent productivity.
- Increased organizational efficiency by multitasking to foster timely project completion.
- Performed equipment maintenance and repairs.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Monitored budget and expenditures, keeping within budget.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Service Technician
Morris Scrap Metal And Recycling
08.2006 - 02.2010
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Quickly repaired equipment on job, preventing downtime.
- Recorded accurate daily vehicle mileage logs.
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Collaborated with team of technicians to complete projects and meet deadlines.
- Performed welding, soldering and brazing to repair damaged components on mobile heavy equipment.
Education
Bachelor of Science - Secondary Education
Blue Mountain College
Blue Mountain, MS05-2009
Associate of Applied Science - Diesel Mechanics Technology
Northeast Mississippi Community College
Booneville, MS05-2007
High School Diploma -
New Albany High School
New Albany, MS05-2003
Skills
- Customer service management
- Sales - After Sales Support
- Staff Management
- Employee Relations
- Financial Forecasting
- Revenue Generation
- Contract Negotiation
- Sales Strategies
- Microsoft -Office
- CRM Series, Lotus Notes Data Bases
Timeline
Service Manager
Power Equipment Company
06.2013 - Current
Equipment Manager
Rogers Group Inc
03.2010 - 05.2013
Service Technician
Morris Scrap Metal And Recycling
08.2006 - 02.2010
Bachelor of Science - Secondary Education
Blue Mountain College
Associate of Applied Science - Diesel Mechanics Technology
Northeast Mississippi Community College
High School Diploma -
New Albany High School
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