Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ketera McGee

New Albany,MS

Summary

Experienced Sales Manager with proven track record in retail, excelling in relationship building and strategic planning. Knowledgeable in operations. Achieved consistent sales growth through effective team leadership and motivational coaching. Recognized for enhancing client satisfaction and fostering loyalty, while leveraging strong communication skills to drive and exceed targets.

Overview

5
5
years of professional experience

Work History

Sales Manager

Ulta Cosmetics
08.2024 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service .
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Chat-ins to review process, share best practices, and set achievable targets for continued success.

Tax Preparer

McGee’s Tax Service
12.2023 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.

Secretary

McGee’s Caring and Sharing Nonprofit
01.2020 - Current
  • Scheduled appointments and conducted follow-up calls to partners.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and Facilitated community events
  • Partnered with companies like Walmart to make events happen.

Lead Cashier

Ulta Cosmetics
09.2022 - 07.2024
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.

Education

BBA - Business Administration And Management

University of Mississippi
University, MS
12-2022

Associate of Arts - Accounting

Northeast Community College
Booneville, MS
05-2020

Skills

  • Sales Expertise
  • Product Knowledge
  • Sales Operation
  • Sales Process
  • Staff Management
  • Employee Relations
  • Organization & Time Management
  • Goals & Performance
  • Strategic Planning
  • Motivational Skills
  • Verbal & Written Communication
  • Strategic Planning

Timeline

Sales Manager

Ulta Cosmetics
08.2024 - Current

Tax Preparer

McGee’s Tax Service
12.2023 - Current

Lead Cashier

Ulta Cosmetics
09.2022 - 07.2024

Secretary

McGee’s Caring and Sharing Nonprofit
01.2020 - Current

BBA - Business Administration And Management

University of Mississippi

Associate of Arts - Accounting

Northeast Community College

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