David Hoard

• Managed daily store operations, optimizing workflow to enhance overall efficiency.
• Trained staff on product knowledge and customer service techniques, improving customer interaction quality.
• Oversaw inventory management, ensuring optimal stock levels to meet customer demand.

NOTE: Still listed as a Part Time Driver. I have not worked in some time but helped during Manager transition in covering until the new team was in place

• Managed daily office operations and maintained a professional environment.
• Coordinated schedules and appointments for staff and clients effectively.
• Supported inventory management to maintain stock efficiency and ordering supplies as needed.

• Led weekly worship services and delivered sermons to congregation.
• Provided pastoral care and counseling to church members in need.
• Coordinated community outreach programs to foster local engagement and support.

• Managed daily store operations and ensured compliance with company policies.
• Trained and mentored staff on product knowledge and customer
• service techniques.
• Oversaw inventory management and maintained optimal stock levels in the store.
• Reduced outstanding account debt , continually with lowest past due accounts; only store in the company to finish each month in a quarter at zero accounts with a outstanding balance while increasing sales 20%.
• Implemented program for planning and tracking customers.trends.

NOTE: I did remain on part time for a period to help train a new store manager and team, I also came back to train another store manager when the other left for a new position.

I did make some customer relationship visits to accounts that were not near the store and were usually served by weekly deliveries as well as filing claims with PPG to get payment for Co-Op advertising dollars.

• Oversaw daily service operations to ensure customer satisfaction.
• Managed service team scheduling and workload distribution effectively.
• Trained staff on automotive service procedures and customer interaction techniques.
• I began at the Madisonville location as the Shop Forrman, I won a National Championship with Nissan for their ASM program; promoted to Nissan Service Manager then a few months later promoted to the larger Hopkinsville dealership location as the Toyota Service Manager
• Saw a record month in labor sales at the Hopkinsville location, improved CSR percentages.
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• Managed territory sales by developing relationships with local auto parts retailers.
• Trained staff on product knowledge and customer service best practices.
• Conducted regular market visits to assess competition and customer needs.
• Assist in hiring new store team members.
• Review and work with my teams to maintain KPI's, Promotional sales, OSB' & GM percentages as well as developing and growing sales while maintaining a high level of customer satisfaction.
• I managed a minimum of 10 stores up to 14 stores during my time with Autozone; averaging 12 for the most of this time.
• I started as a Commercial.Manager and 1 year later was promoted to the TSM position.

Won the TSM of year award with a increase in Ebit dollars of over 200%.

As a CSM I had record setting weeks in sales as well as leading our Region in stocking program sales for the year.

Have held ASE Certification in Customer Service Advisor and Parts Pro.