David Hood

• Coordinated and managed vendor relationships to meet service level agreements.
• Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
• Maintained energy and enthusiasm in fast-paced environment.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Coordinated and managed vendor relationships to meet service level agreements.
• Built personal relationships with guests to promote positive experiences.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Developed rapport to create safe and trusting environment for care.
• Provided basic grooming and hygiene assistance to patients.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Assisted patients with personal requirements for housekeeping and grooming assistance.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Reported irregularities such as fire and safety hazards to maintenance.
• Contacted law enforcement in case of unauthorized persons, documents and materials.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

• Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy
• Read system maps and caller information, and documented all details in system
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
• Worked with UCOR and DOE customers to understand requirements and provide exceptional Golden Services, LLC service
• Received incoming calls and messages and addressed or triaged phone requests
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction
• Kept detailed track of all available field personnel and all in-progress and completed calls
• Maintained updated and detailed records of calls in physical and electronic database
• Closely monitored dispatch board to triage and prioritize over several daily calls
• Responded to over numerous daily caller requests with information about assistance and timeframes
• Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
• Analyzed information derived from calls to determine dispatch priority
• Operated over several surveillance cameras to monitor interior and exterior public areas and entrances
• Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents
• Monitored multiple internal electronic systems for proper operation to assure customers of continuous response to alarm activity
• Troubleshot systems remotely to assist clients with resetting and bypassing Hirsch alarm systems
• Verified and input confidential information into computer system to maintain current and accurate customer records
• Used initiative and independent judgment within established guidelines to respond appropriately to security situations
• Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
• Checked identification of all persons entering and exiting facility
• Updated shift logs and produced daily reports outlining security activities and specific incidents
• Provided excellent service to guests and employees
• Employed effective time management when dealing with coordination and accountability around personnel and security assets
• Secured entrances and exits via physical presence and careful monitoring of CCTV
• Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques
• Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
• Prepared regular written logs and incident report at close of each shift for distribution to Shift Captain

Monitored alarm systems, dispatched patrols, and assisted supervisor in carrying out daily activities.

• Protected secure data files and regulated access
• Provided protection for the nation's nuclear capable aircraft, ICBM missiles,weapons, storage areas, and classified weapon's systems
• Maintained a military Secret security clearance
• Performed duties as an Air Force base law enforcement officer, communications console operator, and armorer