David Hughes
Beaufort,SC
Summary
Results-driven Service Manager with over 25 years of experience in overseeing operations and improving service delivery. Known for strong organizational skills and trustworthiness, consistently achieving increased customer loyalty and revenue through effective team management and relationship building.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Manager
Island Marine
Okatie, SC
08.1998 - 06.2025
- Oversaw daily operations to ensure high-quality service delivery and customer satisfaction.
- Led team in executing maintenance schedules, improving equipment reliability and performance.
- Implemented training programs for staff, enhancing service efficiency and operational knowledge.
- Developed and maintained relationships with key vendors to optimize supply chain processes.
- Analyzed customer feedback to identify areas for service improvement and implemented solutions.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
University of Rhode Island
Kingston, RISkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Trustworthy and honest
- Quality assurance
- Service scheduling
- Service documentation
- Schedule management
- Heavy equipment operation
- Maintenance and repair
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Service Manager
Island Marine
08.1998 - 06.2025
High School Diploma -
University of Rhode Island
Certified with all the Manufactorers we represent (Grady white, Seahunt. Parker, G-3 boats. Manager
Handled all warranties with manufacturers to repair customers boats Including Yamaha engines. Attended Manufacturers Dealer meetings and traveled to the plants to learn new product, product change. Sea trialed all new boats at the Manufacturers to be able to sell the boat with knowledge of the new products.