DAVID J. SCHNEIDER
Appleton,WI
Summary
Results-driven professional specializing in customer experience strategies. Expertise in translating data insights into actionable business recommendations that optimize user engagement. Proven track record in strategic planning and innovative problem solving, leading to increased customer satisfaction and reduced friction in user interactions.
Overview
14
14
years of professional experience
Work History
Director of Solutions Engineering – Digital Experience
Acoustic L.P.
09.2018 - 07.2025
- Company Overview: formally IBM
- Leveraged CRO and analytics tools to help clients optimize websites and drive improved conversions and customer experience.
- Facilitated digital experience strategy sessions with customers, educated and trained customers on Acoustic products, and executed customer onboarding.
- Developed and delivered pre-sales consulting including customized demos and presentations as well as strategizing with sellers on messaging to prospects.
- Formally IBM
VP-Solutions Architect - Digital Experience
Associated Bank Corp.
12.2011 - 09.2018
- Managed engineering teams responsible for the development and implementation of Associated Bank’s Digital Experience products as well as the Business and Commercial Online Banking products.
- Improved several customer on-line conversions as well as overall customer experience on several products.
- Responsible for building and managing IT staff, vendor relationships, contract negotiations, budgeting and technical support.
- Realized over $110,000 per month in savings after assessing vendor contracts and reengineering customer configurations on multiple products.
Education
Bachelor of Science - Computer Information Systems - Minor in Business Administration
University of WI Stevens Point
Stevens Point, WI12.1993
Skills
- Digital strategy development
- Product management and strategic planning
- Conversion and customer experience optimization
- Customer experience optimization
- Cross-functional leadership
- Pre-sales consulting and customer onboarding
- Presentation skills
- Digital analytics and A/B testing
- Technical consulting
- Effective communication
- Innovative problem solving
- Contract and vendor management
- Team leadership
Timeline
Director of Solutions Engineering – Digital Experience
Acoustic L.P.
09.2018 - 07.2025
VP-Solutions Architect - Digital Experience
Associated Bank Corp.
12.2011 - 09.2018
Bachelor of Science - Computer Information Systems - Minor in Business Administration
University of WI Stevens Point
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