David Jack
Federal Way,WA
Summary
I am a Customer-focused professional with 12+ years in the customer service industry. I am Dynamic and successful at applying skills in busy environments. known for having great organizational skills, and working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Department Head
Kroger, Fred Meyer
2014.01 - 2022.01
- Performed regular maintenance checks on equipment and facilities.
- Monitored daily sales reports and analyzed trends in customer purchases.
- Supervised team of clerks during shifts.
- Reconciled discrepancies between actual inventories and bookkeeping records.
- Assigned work and monitored performance of project personnel.
- Managed project planning.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate inventory records and tracked stock levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Associate
Convergent .inc, Renton
2014.01 - 2022.01
- Answered phone calls from customers promptly and courteously.
- Processed orders, forms, applications and requests.
- Educated customers on product features and benefits ensuring understanding of services offered by company.
- Developed positive relationships with clients through friendly communication.
- Navigated through computer systems to review information and respond appropriately to callers.
- Assisted customers in navigating website to locate desired products and services.
- Offered alternative solutions where appropriate with the objective of retaining customers' business while maintaining company standards of quality service delivery.
Education
Studied general business, business management -
Green River Community College
01.2001
Skills
- Sales management
- Customer Service
- POS Software
- Employee Management
- Policy Development
- Customer Engagement
- Sales expertise
- Work Planning and Organization
- Problem-Solving
- Supply and inventory management
- Strategic Planning
- Process Monitoring and Improvement
Timeline
Department Head
Kroger, Fred Meyer
2014.01 - 2022.01
Customer Service Associate
Convergent .inc, Renton
2014.01 - 2022.01
Studied general business, business management -
Green River Community College
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