David James
Las Vegas,NV
Summary
I am currently seeking a full time position that offers a greater challenge, increased benefits, and opportunity. I am adept to working in face pace environments demanding strong organization and leadership skills I am a self-starter that require minimal supervisory assistance.
Overview
20
20
years of professional experience
Work History
CUSTOMER SERVICE REPRESENATIVE
SERVICE KING/ CRASH CHAMPIONS
6905 W. CHARLESTON BL SUITE 170 LV.NV 89117
02.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Quality Control Technician
Caliber Collision
NORTH LAS VEGAS
02.2016 - 05.2019
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Maintained quality documentation and records for conformance with relevant standards.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Developed and implemented quality control processes to meet product standards.
- Reported problems and concerns to management.
- Performed routine maintenance and calibration on testing equipment.
Lot Porter
Smart Auto
01.2013
- Detailed interior and exterior of cars being offered for sale which included; headlight restoration and carpet cleaning Repaired and changed tires Kept facilities neat and orderly; cleaned bathrooms and disposed of waste as needed Transported customers to and from car lot as needed Picked up parts for service department
Multi-Com Wireless
01.2007 - 01.2008
- Low Voltage Tech Cabling and laying all CA 5 and 6 Coax and voice Building out telecom closets Pulling and routing low voltage cable Jacking and face plating
Service Manager
Just For You Auto Sales Las Vegas Nevada
01.2006 - 01.2008
- Managed a total of seven employees in automotive department Carried out supervisory responsibilities in accordance to policies Coordinated automotive repair and maintenance to obtain maximum utilization of automotive equipment and prevent operational delays in other departments addressed complaints and solved problems Maintained materials, supplies, and parts required to maintain automotive equipment
Customer Service
Walmart, Nevada, TLE Tech
01.2004 - 01.2006
- Oil Changes Tire repair and changes
Education
Diploma -
John Muir Pasadena California
1986
Timeline
CUSTOMER SERVICE REPRESENATIVE
SERVICE KING/ CRASH CHAMPIONS
02.2019 - Current
Quality Control Technician
Caliber Collision
02.2016 - 05.2019
Lot Porter
Smart Auto
01.2013
Multi-Com Wireless
01.2007 - 01.2008
Service Manager
Just For You Auto Sales Las Vegas Nevada
01.2006 - 01.2008
Customer Service
Walmart, Nevada, TLE Tech
01.2004 - 01.2006
Diploma -
John Muir Pasadena California