David Jenkins
Queens,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
46
46
years of professional experience
Work History
Clerk
United States Postal Servies
06.1978 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Increased efficiency by streamlining filing systems and organizing important documents.
Agent
Piedmont Airlines
09.2007 - 08.2011
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Established strong customer relationships, building recommendations and loyalty.
Education
High School Diploma -
William Cullen Bryant HS
06.1978
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Relationship Building
- Prioritization
- Quality Management
- Problem-Solving
Timeline
Agent
Piedmont Airlines
09.2007 - 08.2011
Clerk
United States Postal Servies
06.1978 - Current
High School Diploma -
William Cullen Bryant HS