Experienced professional in information management and program oversight. Known for strong team leadership and data management skills, contributing to significant improvements in compliance and service delivery.
Overview
15
15
years of professional experience
Work History
Data Systems and Records Manager
The Guild For Human Services
Concord, Massachusetts
11.2021 - Current
Conducted investigations through interviews with staff and stakeholders regarding incidents and accidents.
Prepared comprehensive reports for leadership review and strategic decision-making.
Oversaw compliance of documentation with all applicable state and federal regulations.
Developed auditing systems ensuring timely, accurate record-keeping across departments.
Designed monitoring tools that enhanced data collection processes significantly.
Managed workflows for organization-wide data reporting, facilitating informed decisions.
Collaborated with various departments to assess training needs related to documentation systems.
<ul><li>Coordinate vehicle intake and release, ensuring efficient workflow and customer satisfaction</li><li>Manage customer inquiries via phone, enhancing response times and service quality</li><li>Perform accurate data entry, maintaining up-to-date records for operational efficiency</li><li>Operate forklift for vehicle movement, ensuring safety and precision</li><li>Handle multi-line phone systems, streamlining communication processes</li><li>Maintain organized filing systems, ensuring easy access to important documents</li><li>Streamline vehicle intake and release processes, enhancing customer satisfaction and operational efficiency</li><li>Coordinate dispatch operations, ensuring timely response and optimal resource allocation</li><li>Facilitate seamless communication between departments, improving workflow and reducing errors</li></ul> at RoadOne Towing<ul><li>Coordinate vehicle intake and release, ensuring efficient workflow and customer satisfaction</li><li>Manage customer inquiries via phone, enhancing response times and service quality</li><li>Perform accurate data entry, maintaining up-to-date records for operational efficiency</li><li>Operate forklift for vehicle movement, ensuring safety and precision</li><li>Handle multi-line phone systems, streamlining communication processes</li><li>Maintain organized filing systems, ensuring easy access to important documents</li><li>Streamline vehicle intake and release processes, enhancing customer satisfaction and operational efficiency</li><li>Coordinate dispatch operations, ensuring timely response and optimal resource allocation</li><li>Facilitate seamless communication between departments, improving workflow and reducing errors</li></ul> at RoadOne Towing
<ul>
<li>Independently manage end-to-end payroll processing and HR operations for EMEA clients, with a primary focus on Germany.</li>
<li>Ensure payroll accuracy and compliance with German labor laws and tax regulations.</li>
<li>Maintain high standards of data integrity across payroll systems and employee records, supporting audit and compliance requirements.</li>
<li>Deliver payroll services within defined SLAs, ensuring timely processing and minimal discrepancies.</li>
<li>Act as the single point of contact for client communications, addressing payroll and HR-related queries with efficiency and professionalism.</li>
<li>Generate, validate, and share payroll reports with clients and internal stakeholders, ensuring transparency and accountability.</li>
<li>Continuously monitor and improve processes to enhance customer satisfaction and operational efficiency.</li>
<li>Implemented process improvements to streamline operational tasks and reduce delays.</li>
<li>Collaborated with cross-functional teams to enhance communication and project efficiency.</li>
</ul> at STRADA GLOBAL<ul>
<li>Independently manage end-to-end payroll processing and HR operations for EMEA clients, with a primary focus on Germany.</li>
<li>Ensure payroll accuracy and compliance with German labor laws and tax regulations.</li>
<li>Maintain high standards of data integrity across payroll systems and employee records, supporting audit and compliance requirements.</li>
<li>Deliver payroll services within defined SLAs, ensuring timely processing and minimal discrepancies.</li>
<li>Act as the single point of contact for client communications, addressing payroll and HR-related queries with efficiency and professionalism.</li>
<li>Generate, validate, and share payroll reports with clients and internal stakeholders, ensuring transparency and accountability.</li>
<li>Continuously monitor and improve processes to enhance customer satisfaction and operational efficiency.</li>
<li>Implemented process improvements to streamline operational tasks and reduce delays.</li>
<li>Collaborated with cross-functional teams to enhance communication and project efficiency.</li>
</ul> at STRADA GLOBAL
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting