David Junkins
Lake Mary,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the RV and automotive industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor
La Mesa RV
10.2013 - Current
- Educated customers regarding regular maintenance and repairs.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence.
- Developed estimates by costing materials, supplies, and labor.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Submit preauthorizions to manufacturers for warranty repairs
- Submit estimates and file claims with extended service contract companies.
- Prepare estimates and submit to insurance companies
- Dispatch repairs to technicians.
- Prepare final paperwork and invoices
- Review final repairs with customers
Service Advisor
Reed Nissan
10.2012 - 10.2013
Education
High School Diploma -
Oak Ridge High School
Orlando, FL05.1984
Skills
- Service-Orientation
- Training Junior Team Members
- Corporate Standards
- Process Improvement
- Diagnostics and Repair
- Excellent Communication
- Providing Feedback
- Microsoft Internet Explorer
- Monetary Transactions
- Attention to Detail
- Multitasking and Organization
- Microsoft Outlook
Certification
- RVDA certified service advisor
- Previously certified with Nissan, Ford, Toyota, GM and Volkswagen
Timeline
Service Advisor
La Mesa RV
10.2013 - Current
Service Advisor
Reed Nissan
10.2012 - 10.2013
High School Diploma -
Oak Ridge High School
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