Meghan Johnson
Sandston,VA
Summary
Service Advisor with over 8 years of experience in the automotive service industry. Excellent reputation for resolving problems and improving customer satisfaction.
Proficient leader, delivering encouragement and feedback to help employees be successful.
Overview
8
8
years of professional experience
Work History
Service Lane Manager/Commercial Truck Advisor
Sheehy Ford Of Ashland
ASHLAND, VA
02.2021 - Current
Service Advisor
Sheehy Ford Of Ashland
Ashland, VA
03.2014 - 02.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
Atlee High School
Mechanicsville, VA06.2012
Skills
- Schedule Preparation
- Personnel Skill Assessments
- Visual Inspections
- Worker Training
- Repair Requirements Determination
- Employee Mentoring
- Job Prioritizing
- Materials and Labor Costing
- Specification Interpretation
- Operational Efficiency
- Work Estimation
- Operations Management
- Status Updates
- Workflow Processes
- Professional Communication
- Stress Tolerance
- Analytical and Critical Thinking
- Customer Relations
- Mathematical Calculations
- Service-Orientation
- Billing and Accounting Support
- Shop Dispatching
Accomplishments
- Platinum service advisor - Top performing service advisor tier within the Sheehy Elite Service Program.
Timeline
Service Lane Manager/Commercial Truck Advisor
Sheehy Ford Of Ashland
02.2021 - Current
Service Advisor
Sheehy Ford Of Ashland
03.2014 - 02.2021
Atlee High School
Similar Profiles
Judson WillardJudson Willard
Quick Lane Lead at Sheehy Ford Of AshlandQuick Lane Lead at Sheehy Ford Of Ashland
Michael GarmonMichael Garmon
Car Sales Advisor at Sheehy FordCar Sales Advisor at Sheehy Ford
Haley CollinsHaley Collins
Sales Consultant at Donley Ford of AshlandSales Consultant at Donley Ford of Ashland