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Senior CX Analyst - Hybrid

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Associate Principal Engineer

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  Seeking a part time administrative position where I can utilize my knowledge and skills and make positive contributions.
  Fully bilingual in English and Spanish
  Over 15 years of AR/AP/GL/BANK RECS
  Over 10 years of Customer Service experience
  5 years of Auto collections experience
  Knowledgeable in FDCPA
  Types over 60 words per minute
  Proficient in Microsoft Office, Excel, Word and Outlook, Megasys
  Experienced in Payment Arrangements, Due Date Changes, Payment Deferments, Settlements of Deficient Balances
  Excellent team player
  Gets along well with others
  Self motivated
  Ability to meet and exceed weekly and monthly goals
  Able to work with minimum supervision

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

As a passionate individual who wants to dedicate his life to physical and health education, I want my students to learn healthy lifelong habits, social skills, and physical skills that are needed for everyday activities. My key strengths include communication and classroom management to enhance a positive and effective environment for my students.

Dynamic and detail-oriented professional with extensive experience in bookkeeping at Shepard Enterprises, Inc. Proven expertise in bank reconciliation and accounts receivable management, complemented by strong organizational skills and a commitment to confidentiality. Recognized for enhancing cash flow processes and fostering positive vendor relationships to drive operational success.

Motivated, Experienced, and Collaborative Audio Technician extremely proficient in field production and live broadcast audio, with 5+ years of experience in live, multi-camera field production. Fully knowledgeable in all aspects of technology operation and maintenance. Leveraging a background in customer service to demonstrate strong analytical, communication, and teamwork skills, with a proven ability to adapt to new environments quickly. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth within both fields.

Dynamic, results-driven professional with a proven track record in customer relations, excelling in fast-paced and challenging environments. Strong eagerness to learn and adapt, consistently applying new knowledge to enhance service delivery and operational efficiency. Recognized for exceptional communication skills and the ability to build lasting relationships with customers, contributing to overall business success. Committed to continuous improvement and delivering high-quality results in every interaction.

Strategic and analytical leader with more than seven years of experience supporting executive decision-making, operational improvement, and organizational strategy in complex, mission-driven environments. Proven ability to translate data into actionable insights, design scenario-based recommendations, and improve performance across cross-functional programs and asset portfolios exceeding $100M. Brings deep experience in financial and operational analysis, risk assessment, and process improvement, paired with strong stakeholder management across government, community, and executive audiences. Recognized as a trusted partner for navigating ambiguity, solving complex problems, and driving sustainable outcomes.

Dynamic Payroll Specialist and Financial Technology graduate with a unique blend of hands-on-payroll administration and academic expertise in financial technology. Proven track record of managing high-volume payroll cycles while ensuring compliance with tax and labor regulations. Leverages a deep understanding of blockchain, automated payment systems and data analytics to streamline financial workflows and enhance system security. Committed to driving operational efficiency through the integration of modern Financial Technology solutions.

Experienced with identifying and capitalizing on market opportunities. Utilizes strategic thinking and negotiation skills to drive business growth. Track record of fostering strong client relationships and delivering impactful results.

Senior business development executive with over 21 years of experience leading growth strategies, capture management, and proposal operations within the international development and federal contracting space. Proven track record of identifying, qualifying, and securing large, complex bids across Federal Civilian (Fed/Civ) agencies including USAID, HHS/CDC, MCC, and OFDA. Deep familiarity with federal procurement lifecycles, gate review processes, and end-to-end capture management. Demonstrated success building and managing high-performing BD teams, overseeing $2B+ pipelines, and delivering technical, pricing, and compliance strategies for major pursuits. Skilled in developing formal capture plans, executing price-to-win strategies, facilitating teaming and NDA/TA agreements, and driving win themes and solution development across federal opportunities. Highly effective in fostering partnerships, navigating competitive landscapes, and managing cross-functional teams to achieve business growth. Experience spans proposal leadership for professional services and technology-enabled solutions, positioning organizations for growth across Fed/Civ markets. Adept at pipeline forecasting, CRM oversight (Salesforce), and strategic planning aligned to revenue and performance targets.

Accomplished Sr. Director at Applied Materials Inc., adept in customer engagement and business modeling, led initiatives generating over $1B in annual revenues. Spearheaded the development of Almanac, enhancing data-driven decision-making. Excelled in fostering team leadership and stakeholder management, achieving significant advancements in competitive intelligence and international business relations.

David Keller

Overview

Work History

Sr. Director, Business Development

Director, Business Development

Sales Account Manager

Education

Film And Video Production

Skills

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Sr. Director, Business Development

Director, Business Development

Sales Account Manager

Film And Video Production

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