Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Kenyon

Big Flats,NY

Summary

Driven Merchandising Service Supervisor with proven expertise in team leadership, customer relations, and process improvement. Known for enhancing team productivity and delivering exceptional customer experiences in fast-paced environments.

Overview

39
39
years of professional experience

Work History

Merchandising Service Supervisor

Lowes Home Improvment
11.2022 - Current
  • Supervised daily operations, ensuring optimal customer service and store efficiency.
  • Trained and mentored staff on best practices in product knowledge and customer engagement.
  • Implemented process improvements that enhanced team productivity and service delivery.
  • Resolved customer issues promptly, fostering positive relationships and loyalty.
  • instruct, guide, coordinate, and evaluate extensive merchandising team in fast-paced warehouse setting
  • execute multiple merchandising signing, pricing, fixturing, and assembly projects under strict timelines and budget constraints
  • Trained and certified team on proper usage of all store power equipment. Oversaw safe operation of forklifts, narrow aisle reach trucks, loading platforms, order pickers, and electric pallet jacks according to equipment guidelines.
  • operating and maintaining warehouse and supply zones to company standards

Merchandising Service Supervisor

Lowes Home Improvment
10.2014 - 11.2022

Supervised diverse merchandising teams at 4 Lowe's home improvement locations.

Delivered planograms reflecting seasonal changes and comprehensive merchandising strategies in these stores while coordinating multiple projects across different sites within tight deadlines.

Guide, educate, and evaluate multiple teams of associates in different sites.

coordinate with store managers in multiple locations regarding strategies, workloads, and outcomes

Assistant Manager

Lowes Home Improvment
09.2013 - 10.2014
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

District Manager

Acorn Markets and Putnam Company
05.2009 - 08.2013
  • Directed operational strategies to enhance store performance across multiple locations.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Led training programs for new managers, fostering leadership skills and operational efficiency.
  • Analyzed sales data to identify trends, driving targeted marketing initiatives for increased revenue.
  • Oversaw 17 Acorn markets, Mobile gas stations, Subway restaurants and Pudgies Pizza locations in Nothern, PA and Southern, NY
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.

Store Manager

Advanced Auto Parts
05.2006 - 05.2009
  • Oversaw daily operations, ensuring efficient workflow and optimal inventory management.
  • Developed training programs for staff, enhancing team performance and customer service skills.
  • Implemented sales strategies, resulting in improved profitability and market share growth.
  • Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
  • Conducted regular performance evaluations, fostering employee development and retention initiatives.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Co-Manager

Walmart
10.1999 - 05.2006
  • Supervised daily operations, ensuring efficient workflow and optimal staffing levels.
  • Developed and implemented training programs for new associates, enhancing team performance.
  • Analyzed sales data to adjust inventory management strategies, improving product availability.
  • Coordinated scheduling and task assignments, maximizing productivity across departments.
  • Collaborated with assistant managers to optimize operational processes and drive sales growth.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.

Store Planning

Walmart
01.1998 - 10.1999

Traveled nationwide to establish new Walmart locations and remodel existing sites. Supervised, coached, and trained teams of up to 100 associates at each location. Focused on setting fixtures, planograms, merchandising, and signage for grand openings. Managed budgets effectively while adhering to tight timelines for project completion.

Assistant Manager

Walmart
07.1994 - 01.1998
  • Coordinated scheduling and staffing needs, optimizing workforce allocation for peak business hours.
  • Mentored junior staff members, fostering professional development and promoting a collaborative work environment.
  • Executed visual merchandising strategies in alignment with marketing initiatives, elevating store presentation and brand image.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Receiving Manager

Walmart
06.1993 - 07.1994
  • Oversaw inbound shipments, ensuring accurate tracking and timely processing.
  • Managed warehouse inventory levels, optimizing stock replenishment and organization.
  • Trained team members on receiving protocols and safety standards to enhance operational efficiency.
  • Implemented improved receiving procedures that minimized discrepancies and streamlined workflows.
  • Unloaded, sorted and stored incoming merchandise.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.

Assistant Manager

Ames Department Stores
02.1988 - 06.1993
  • Led team in daily store operations, ensuring high standards of customer service and efficiency.
  • Developed and implemented training programs for new staff, enhancing team performance and knowledge retention.
  • Analyzed sales data to identify trends, informing inventory management and promotional strategies.
  • Collaborated with department heads to streamline processes, improving overall operational workflows.
  • Monitored compliance with company policies and procedures, maintaining operational integrity across departments.

Sales Associate

Ames Department Stores
04.1987 - 02.1988
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained store merchandise displays to enhance visual appeal and organization.
  • Responded to customer inquiries and resolved issues effectively to ensure satisfaction.

Education

Associate of Applied Science - Business Management

Corning Community College
Corning, NY
05-1990

Skills

  • Task delegation
  • Management experience
  • Progress monitoring
  • Policy enforcement
  • Workforce planning
  • Employee engagement
  • Supervisory role experience
  • Scheduling expertise
  • Outstanding prioritization skills
  • Stock management
  • Microsoft outlook
  • Multitasking and organization
  • Training development aptitude
  • Staff training
  • Critical thinking
  • Delivery scheduling
  • Paperwork processing
  • Product sales
  • Active listening
  • Coordination
  • Reading comprehension
  • Warehousing functions
  • Scheduling
  • Dispute resolution
  • Customer relations
  • Sales expertise
  • Customer service
  • Problem-solving
  • Time management
  • Team collaboration
  • Shipping and receiving
  • Adaptability and flexibility
  • Verbal and written communication
  • Creative problem solving
  • Money handling
  • Decision-making
  • Problem resolution
  • Relationship building
  • Product knowledge
  • Team development
  • Project management
  • Prioritization
  • Building rapport

Timeline

Merchandising Service Supervisor

Lowes Home Improvment
11.2022 - Current

Merchandising Service Supervisor

Lowes Home Improvment
10.2014 - 11.2022

Assistant Manager

Lowes Home Improvment
09.2013 - 10.2014

District Manager

Acorn Markets and Putnam Company
05.2009 - 08.2013

Store Manager

Advanced Auto Parts
05.2006 - 05.2009

Co-Manager

Walmart
10.1999 - 05.2006

Store Planning

Walmart
01.1998 - 10.1999

Assistant Manager

Walmart
07.1994 - 01.1998

Receiving Manager

Walmart
06.1993 - 07.1994

Assistant Manager

Ames Department Stores
02.1988 - 06.1993

Sales Associate

Ames Department Stores
04.1987 - 02.1988

Associate of Applied Science - Business Management

Corning Community College
David Kenyon