David Kirby
Philadelphia,PA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Wawa
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Solved problems with products and services by providing customers with technical support.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Digital Shopper
Walmart
04.2023 - 08.2023
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Provided product advice to customers to help select most suitable items for individual needs.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Line Cook
Renzis
08.2022 - 02.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Education
High School Diploma -
High School of Engineering And Science
Philadelphia, PA06.2023
Skills
- Team Collaboration
- Clerical Support
- Customer Support
- Appointment Scheduling
- Regulatory Compliance
- Complex Problem-Solving
- Multi-Line Phone Systems
- Cross-Functional Team Collaboration
Timeline
Customer Service Associate
Wawa
08.2023 - Current
Digital Shopper
Walmart
04.2023 - 08.2023
Line Cook
Renzis
08.2022 - 02.2023
High School Diploma -
High School of Engineering And Science