David Lalonde

Manage a Team of 20 employees, Service Plumbers & Apprentices.

Assistant General Manager of all 50+ employee's.

Teach, lead,manage and be accountable for performance and results of the designated technician teams

Lead, train and coach Technicians on Day & Nite Policies & procedure's, sewer sales, installation processes and the use of current technology and established workflows to ensure constant support.

Drive team performance to reach productivity and conversion goals;monitor & evaluate operations and sales data to provide targeted coaching and feed back.

Ensure technicians provide constant 5-star customer experiences in alignment with Co's policies proven process.

Establish and conduct routine ride-along training sessions to build technician confidence, improve performance, and foster professional growth.

Ensure adherence to payment processing requirements for job initiation, continuation, and close out.

Participate in daily/weekly meetings to review data and communicate objectives.

Collaborate with Dispatch to ensure assigmnments align with field performance, satisfy customer needs, and ahere to company standards for staffing.

Assist in the creation and adhearnce to monthly staffing schedules to support regular operations and contingency situations.

Serve as a conduit between customers, technicians, and staff to ensure that service issues are addressed in a timely and appropriate manner.

Set the example of professional appearance and demeanor for our technicians such that moms, wives, daughters, or really anybody, would gladly welcome our team into their home and be grateful we're there to solve their problems AND help.

Champion the Co's core values, fostering accountability and pride among technicians in the upkeep and readiness of their trucks, tools, parts, and inventory assigned.

Actively recruit and provide input on the screening, selection, and management of technicians in alignment with core values and objectives.

Create & maintain a safe working environment; ensure personnel safety remains paramount in all situations.

Continuously seek and incorporate performance feedback and coaching via site leadership.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Conducted routine and emergency head counts.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
• Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.

• Inspected completed parts to verify compliance with specifications and quality standards.
• Operated drill presses, lathes and milling machines to produce required parts.
• Manually set up machinery, lathes, and grinders.
• Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
• Demonstrated flexibility in working with various materials, including metals, plastics, and composites, to produce high-quality machined components.
• Worked with team members to improve production processes and procedures.
• Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
• Achieved tight tolerances by carefully calibrating machines before beginning each job.
• Enhanced production efficiency by setting up, adjusting, and operating various machines according to specifications.

• Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
• Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
• Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
• Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
• Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
• Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
• Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
• Oversaw equipment and vehicle upkeep to maintain emergency readiness.
• Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
• Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
• Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
• Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
• Participated in community outreach programs to raise awareness of fire prevention and safety measures.
• Collaborated with other emergency responders on scene to establish adequate fire suppression.
• Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Awarded Leadership roll of "Guide" and squad leader and was meritoriously promoted to PFC & LCPL.
• Obtained the qualification to be on the 1st Battalion 9th Marine Div "Super Squad".