David Lamb

• Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
• Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
• Improved customer satisfaction by providing timely and accurate service estimates.
• Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
• Worked effectively with repair staff and parts providers, staying current on availability and service processes.
• Logged work orders and change orders into [Software] database to track job status.
• Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.

• Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
• Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
• Launched new product lines successfully through comprehensive planning, strategy and research.
• Determined business plan, mission statement, and vision.
• Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
• Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
• Spearheaded community outreach initiatives, building brand awareness and contributing positively to local community.
• Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
• Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
• Fostered strong relationships with suppliers, negotiating favorable terms to reduce costs and improve product quality.
• Reduced operational expenses, reviewing and adjusting budgets to align with financial goals.
• Interacted well with customers to build connections and nurture relationships.

Add brief list of duties