DAVID LANE
Gardner
Summary
Reliable operations manager with a strong focus on safety compliance and team leadership. Proven ability to optimize workflows and enhance customer service, contributing to increased productivity and employee retention.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Driver
Schneider
Gardner, KS
02.2025 - Current
- Operated trucks safely and efficiently, adhering to all traffic regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulatory standards.
- Loaded and unloaded freight accurately, optimizing cargo space for efficient deliveries.
- Maintained accurate delivery logs and documentation for compliance with company protocols.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Operations Manager
Convergint Technologies LLC
Kansas City, KS
11.2023 - 11.2024
- Coordinated daily operations to ensure efficient workflow and productivity.
- Monitored inventory levels and implemented reorder processes to maintain stock availability.
- Developed training materials for new team members, enhancing onboarding experience.
- Assisted in implementing safety protocols to promote a secure work environment.
- Analyzed operational processes to identify areas for efficiency improvements.
- Executed administrative tasks, ensuring compliance with company policies and procedures.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Service/Operations Manager
Diebold Nixdorf
Kansas City, KS
01.2017 - 10.2022
- Managed daily service operations and ensured adherence to company policies and procedures.
- Coordinated cross-functional teams to optimize service delivery and enhance customer satisfaction.
- Developed training materials and conducted sessions to improve team performance and efficiency.
- Implemented process improvements that reduced service response time and increased operational effectiveness.
- Analyzed service metrics to identify trends, facilitating data-driven decision-making for operational adjustments.
- Oversaw inventory management, ensuring availability of resources for seamless service execution.
- Collaborated with stakeholders to resolve escalated issues and enhance overall service quality.
- Enhanced customer satisfaction through proactive problem resolution and consistent communication with clients.
- Led process improvement initiatives that resulted in reduced cycle times, contributing to increased profitability.
- Built a culture of continuous improvement by encouraging innovation from team members at all levels of the organization.
- Delivered excellent customer service experiences through regular feedback collection, analysis, and action planning based on client needs.
- Increased employee retention by fostering a positive work environment with open communication channels and opportunities for growth.
- Managed multiple projects concurrently while maintaining strict adherence to deadlines and quality standards.
- Oversaw inventory control measures that minimized waste while ensuring adequate supplies remained available for all departments within the organization.
- Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
- Reduced operational costs by optimizing resource allocation and closely monitoring expenses.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Senior Service Engineer
Diebold Nixdorf
Butte, MT
11.2001 - 01.2017
- Led troubleshooting efforts for complex technical issues, enhancing system reliability and customer satisfaction.
- Streamlined service processes, resulting in improved operational efficiency and reduced response times.
- Mentored junior engineers, fostering skill development and promoting best practices within the team.
- Collaborated with cross-functional teams to implement software upgrades, ensuring seamless integration and minimal disruption.
- Conducted root cause analysis on recurring equipment failures, driving strategic improvements in product design and performance.
- Provided expert support for high-profile clients, maintaining strong relationships and ensuring adherence to service level agreements.
- Developed customized solutions for clients'' unique requirements, ensuring optimal performance of their systems.
- Assisted sales team with product demonstrations and technical support, contributing to increased revenue opportunities.
- Managed multiple projects concurrently while adhering to strict deadlines, ensuring timely completion without sacrificing quality or client satisfaction.
- Optimized maintenance schedules, resulting in increased equipment reliability and reduced service costs.
- Led training sessions for junior engineers, boosting their skills development and overall productivity.
- Achieved customer satisfaction with timely resolution of technical issues and clear communication.
- Scheduled and implemented maintenance activities for equipment.
- Enhanced system performance by conducting thorough diagnostic tests and implementing effective solutions.
- Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
- Mentored new hires on company policies procedures as well as specific job functions related to the Senior Service Engineer role.
- Visited customer locations to assess equipment functioning and develop repair plans.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Diagnosed and resolved machine operation variations and equipment problems.
- Resolved customer complaints in prompt, polite and professional approach.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Department Manager
Revelation Industries
Bozeman, MT
06.1998 - 11.2001
- Oversaw daily operations, ensuring compliance with safety standards and efficiency protocols.
- Led cross-functional teams to streamline processes, enhancing overall departmental productivity.
- Implemented performance metrics to evaluate team effectiveness and operational success.
- Developed training programs for staff, fostering skill enhancement and career growth.
- Managed inventory systems to optimize stock levels and reduce waste effectively.
- Coordinated resource allocation, balancing workload across multiple projects and teams.
- Analyzed operational data to identify trends, driving strategic decision-making initiatives.
- Established communication channels among departments to improve collaboration and information flow.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
- Enhanced team productivity by implementing streamlined workflow processes.
- Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Bachelor of Science - Education
Rocky Mountain College
Billings, MTSkills
- Time management
- Customer service
- Clean driving record
- Problem-solving
- Team leadership
- Staff management
- Policies and procedures implementation
- Operations oversight
- Staff development
- MS office
- Workflow optimization
- Process improvement
Certification
Lean Manufacturing Training
6 Sigma training
Timeline
Driver
Schneider
02.2025 - Current
Operations Manager
Convergint Technologies LLC
11.2023 - 11.2024
Service/Operations Manager
Diebold Nixdorf
01.2017 - 10.2022
Senior Service Engineer
Diebold Nixdorf
11.2001 - 01.2017
Department Manager
Revelation Industries
06.1998 - 11.2001
Bachelor of Science - Education
Rocky Mountain College