Proactive professional with extensive experience in restaurant operations and customer service. Demonstrates strong leadership skills and capability across various roles. Committed to enhancing operational efficiency in any field.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Assistant General Manager
Gaijin
Chicago, IL
09.2025 - Current
Assisted in managing daily operations of a busy restaurant environment.
Handled customer inquiries and resolved issues to enhance service quality.
Trained new employees on company policies and customer service standards.
Communicated with vendors to maintain strong supplier relationships.
Bartender
Hogsalt - Trivoli Tavern
Chicago, IL
05.2025 - 09.2025
Provided excellent customer service and built rapport with patrons.
Engaged customers with knowledge of menu items and upsold custom cocktails.
Developed good working relationships with fellow employees through effective communication.
Bartender
Gaijin
Chicago, IL
06.2023 - 05.2025
Processed payments accurately and efficiently with POS system.
Trained new bartenders on drink preparation and upselling techniques.
Barista
Starbucks
Chicago, IL
01.2021 - 01.2023
Prepared beverages following standardized recipes and customer preferences.
Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
Bachelor of Science - Marketing
DePaul University
Chicago, IL
06-2023
Associate of Applied Science - Network And System Administration
DeVry University
Chicago, IL
09-2017
High School Diploma -
DeVry University Advantage Academy
Chicago
09-2017
Skills
Operations management
Customer relationship management
Business development
Team development
Leadership skills
Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
Google Analytics Certificate
Timeline
Assistant General Manager
Gaijin
09.2025 - Current
Bartender
Hogsalt - Trivoli Tavern
05.2025 - 09.2025
Bartender
Gaijin
06.2023 - 05.2025
Barista
Starbucks
01.2021 - 01.2023
Bachelor of Science - Marketing
DePaul University
Associate of Applied Science - Network And System Administration