Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David Larson

Orem,Utah

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Representative

Squeeze
02.2022 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Youth Sports Referee

Draper Parks And Recreation
09.2016 - 06.2018
  • Enhanced game experience by consistently enforcing rules and maintaining fair play.
  • Promoted sportsmanship among players through clear communication and fair decisionmaking.
  • Managed game situations effectively, ensuring timely resolution of disputes and conflicts.
  • Maintained a safe playing environment for all participants by identifying and addressing potential hazards.

Education

Bachelor's - IT

Utah Valley University
Orem, UT
06.2026

Skills

  • Customer Service
  • Call Control
  • Quality Assurance
  • Report Preparation

Certification

TestOut IT Fundamentals Pro Certification - 12/16/2023

Timeline

Call Center Representative

Squeeze
02.2022 - Current

Youth Sports Referee

Draper Parks And Recreation
09.2016 - 06.2018

Bachelor's - IT

Utah Valley University

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David Larson