David Lee
Virginia Beach,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Distribution Process Worker
DLA Distribution
03.2022 - Current
- Schedule- Monday-Friday 40hrs weekly
- Handle/Process in classified Materiel
- Research inventory and identify accompanied documents
- Examined stock to verify conformance to specifications
- Compiled reports on use of stock handling equipment, adjustments of inventory counts and stock records, spoilage of or damage to stock, location changes and refusal of shipments
- Determined methods of storage, identification and stock location
- Processed required paperwork to expedite handling of shipped and received goods
Export Booking Representative
Cma-Cgm
07.2021 - 03.2022
- Schedule- Monday, Tuesday, Wednesday, Thursday, and Friday40-45hrs week.
- Confirmed smooth operations between clients and talent by acting as liaison
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags
- Built long-term relationships due to prompt and courteous service
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates
Senior Customer Service Coordinator
Capital One
06.2018 - 07.2021
- Schedule- Monday,Tuesday,Friday, and Saturday 40hrs/week
- Greeted customers and listened closely to problems described to determine solutions
- Provide creative solutions and responses to all customer requests
- Proactively addressed customer concerns in order to prevent escalations and complaints
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Education
High School Diploma -
Indian River High School
Chesapeake, VA06.2009
Skills
- Multi-Line Phone Talent
- Client Relationships
- Self Starter
- Staff Motivation
- Training and Development
- Conflict Resolution
- Special Projects
- Customer Support
- Customer Interaction
Accomplishments
- Recipient of Air Force Achievement Medal for outstanding service abroad during an assignment.- January 2018
- Achieved rank of Staff Sergeant After Completion of Airmen Leadership School. -January 2020
Additional Information
- Secret Clearance “, Cleared as of April 2022”
Certification
- Aerospace Ground Equipment Apprentice -March 2016
Timeline
Distribution Process Worker
DLA Distribution
03.2022 - Current
Export Booking Representative
Cma-Cgm
07.2021 - 03.2022
Senior Customer Service Coordinator
Capital One
06.2018 - 07.2021
High School Diploma -
Indian River High School
- Aerospace Ground Equipment Apprentice -March 2016
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