Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact success.
Overview
6
6
years of professional experience
Work History
Ground Operations Duty Supervisor
Thrive Aviation
03.2023 - Current
Hangar management. Aircraft stacking and janitorial maintenance
Improved team efficiency by creating schedules, delegating tasks, and monitoring staff performance.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Performed Detailing services inside and out as well as stocking to ensure a high quality experience for high value clientele.
Line Service Technician
Signature Aviation
09.2021 - 03.2023
Streamlined refueling processes for increased efficiency and reduced downtime between flights.
Conducted routine checks on ground support equipment, guaranteeing optimal performance during critical operations.
Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
Supported airport events by setting up necessary equipment and assisting with logistics as needed.
Addressed passenger concerns swiftly, cultivating a reputation for excellent customer care among clientele.
Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
Lead Ramp Agent
DGS/ Unifi
07.2018 - 06.2021
Streamlined aircraft turnaround times through efficient coordination of ground support equipment and personnel.
Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
Boosted team morale by fostering a positive work environment and providing clear communication channels.