David Lezcano
Hampden
Summary
Proven Program Manager with a track record of leveraging computer skills and event planning assistance to enhance productivity and efficiency at CCC Interactive. Excelled in managing projects by fostering team collaboration and negotiating cost-effective solutions, demonstrating exceptional file and document management abilities alongside strong interpersonal skills. Achieved significant improvements in customer service delivery by implementing strategic changes.
Overview
1
1
Language
18
18
years of professional experience
Work History
Shift Leader
Chipotle Mexican Grill
11.2024 - Current
- Supervised daily operations, ensuring high service standards and efficient workflow.
- Trained and mentored new staff on food preparation and customer service protocols.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Resolved customer complaints promptly, maintaining positive dining experiences and satisfaction.
Work Study Student
Eastern Maine Community College
02.2024 - 05.2025
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
General Contractor
McKenna Contracting
08.2014 - 08.2016
- Hired and oversaw subcontractors to meet project needs.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Assessed playground project plans, spoke with clients, or designers and visited job site to better understand project scope and client desires.
- Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
Waitstaff/Bartender
5115 Grille
06.2012 - 07.2014
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Waitstaff/Bartender
Hearsay Gastro Lounge
01.2011 - 06.2012
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Program Manager
CCC Interactive
02.2008 - 11.2010
- Interacted with customers and clients to identify business needs and requirements.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
Education
Associate of Arts - Liberal Arts
Eastern Maine Community College
Bangor, ME06-2025
Associate of Arts - Interdisciplinary Studies
University of Maine At Augusta
Bangor, ME05-2027
Skills
- Computer Skills
- Spreadsheet development
- File and Document Management
- Team motivation
- Conflict resolution
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Languages
Spanish
Timeline
Shift Leader
Chipotle Mexican Grill
11.2024 - Current
Work Study Student
Eastern Maine Community College
02.2024 - 05.2025
General Contractor
McKenna Contracting
08.2014 - 08.2016
Waitstaff/Bartender
5115 Grille
06.2012 - 07.2014
Waitstaff/Bartender
Hearsay Gastro Lounge
01.2011 - 06.2012
Program Manager
CCC Interactive
02.2008 - 11.2010
Associate of Arts - Liberal Arts
Eastern Maine Community College
Associate of Arts - Interdisciplinary Studies
University of Maine At Augusta