David Lory
Santander Consumer USA
Mesa,AZ
13
years of professional experience
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Impounds Rep
8 Months- Met customer call guidelines for service levels, handle time and productivity.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Facilitated inter-departmental communication to effectively provide customer support.
- Used Microsoft Word and other software tools to create documents and other communications.
Customer Service
2 Years 3 Months- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Customer Service Representative
1 Year 6 Months- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Maintained up-to-date knowledge of product and service changes.
- Updated account information to maintain customer records
Customer Service Representative
2 Years 5 Months- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
Driver
11 Months- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Obtained customer signatures to complete and process paperwork.
- Worked directly with customers to assess damage and incompleteness of orders.
Warehouse Associate/Production Machine Operator
8 Months- Operated spooling machine
- Operated different types of fork lifts and mechanical equipment to put away stock, pull customer orders and load/unload shipments
- Performed weekly PM checks on equipment
- Assisted walk-in customers with will call orders
- Checked orders for accuracy and performed quality inspections
- Assisted with monthly inventory of stock
Lab Technician/Sales Associate
9 Months- Used consultative sales approach to understand and meet customer needs.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set up machines to polish, bevel or grind lenses, flats or other precision optical elements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Cleaned finished lenses and eyeglasses using cloths and solvents.
Assistant Traffic Coordinator
1 Year 4 Months- Organized frequent meetings for team members to report and track status of material movement.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Team Lead
2 Years 6 Months- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in techniques necessary to complete job tasks.
- Participated in cross-functional team-building activities.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Worked different stations to provide optimal coverage and meet production goals.
- Continuously checked products for quality assurance according to strict guidelines.
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
Education
GED
Skills
Critical Thinking
Adaptable and Resilient
Efficient and Detail-Oriented
Inbound and Outbound Calling
Computer Proficiency
Data Entry
Lean Methodology
Logistics
Commercial Driving
Forklift Operation
Warehousing Processes
Leadership
Timeline
Impounds Rep
Santander Consumer USA
01.2022 - 09.2022Read More
Customer Service
AT&T
01.2019 - 04.2021Read More
Customer Service Representative
National General
07.2017 - 01.2019Read More
Customer Service Representative
Safelite Autoglass
12.2014 - 05.2017Read More
Driver
Crescent Crown Distributing
10.2013 - 09.2014Read More
Warehouse Associate/Production Machine Operator
Adecco Staffing
01.2013 - 09.2013Read More
Lab Technician/Sales Associate
Eyeglass World
02.2012 - 11.2012Read More
Assistant Traffic Coordinator
Kaiser Aluminum
08.2010 - 12.2011Read More
Team Lead
Kaiser Aluminum
01.2008 - 07.2010Read More
Salt Lake Community College
GED
Read More