David L. Sansone
Toledo
Summary
Adaptable Area Manager brings strong background and proven skills in planning, maintaining, and developing customer relationships. Assists Field Service Director to help improve strategies, mitigate risks, and ensure development of our Project Manager team.
Overview
16
16
years of professional experience
Work History
Area Manager
GPRS Inc.
Toledo
11.2024 - Current
- Coordinated staff schedules and conducted performance evaluations to enhance team effectiveness.
- Developed training programs for new team members.
- Supervised employees, ensuring optimal productivity.
- Directed daily operations across the Toledo and Detroit markets.
- Ensured compliance with company policies and safety regulations.
- Fostered strong relationships with field team and current and potential clients.
- Facilitated positive customer service experiences by effectively resolving conflicts in a timely manner.
- Assisted in the recruitment process for new staff members including interviewing and training.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Scheduled regular meetings with the project manager teams to discuss objectives, performance metrics and customer feedback.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Boosted team morale and overall revenue.
- Identified and developed top talent to promote performance-oriented culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Senior Project Manager
GPRS Inc. / Master Locators
Wilmington
10.2017 - Current
- Cultivated and sustained client relationships by ensuring clear communication, delivering strong field performance, and meeting project deadlines.
- Collaborated with Project Managers to address client requirements and achieve project timelines.
- Skills include Utility Locating, Concrete Scanning/Analysis, Void Locating, UST Locating, Leak Detection, Formal Reporting & Mapping, Attending client meetings to communicate results and coach on findings/available next steps.
- Completed all SIM related classes, Area Manager Development Program, LDP 101, and most recently LDP 201 (Leading and Coaching).
- Supported Area Manager in conducting quality audits and investigating hit incidents to enhance service reliability.
- Assist Area Manager with team care including filling in when AM is on PTO or on leave.
Service Shop Manager
Wolfe Automotive Inc.
Malvern
09.2016 - 09.2017
- Managed daily shop operations.
- Dispatch appropriate repair work to technicians.
- Managed part inventory, optimizing pricing and sales processes.
- Estimated, sold, and invoiced repairs, ensuring accurate billing.
- Communicate/Explain all repair needs to clients.
- Maintained strong relationships with customers and vendors, enhancing service quality.
- Oversaw customer loaner vehicle program to ensure availability and satisfaction.
Service Shop Foreman
United Tire of Concordville
Concordville
09.2013 - 09.2016
- Diagnosed and repaired problem vehicles, restoring functionality and customer satisfaction.
- Managed technician training to enhance skills and improve service quality.
- Dispatched repair and service work to technicians, ensuring timely and accurate service delivery.
- Informed service advisor team about required repairs and services.
- Ensured proper maintenance of all shop tools and equipment for optimal performance.
Service Shop Owner
Precision Automotive
West Chester
12.2009 - 09.2013
- Developed and managed all business development strategies.
- Oversaw business finances and vendor relationships to ensure financial stability.
- Managed daily business operations, balancing macro and micro-level oversight.
- Coordinated tasks with employees to optimize workflow and maintain operational efficiency.
- Ensured quality control and good business practices.
- Assisted with all service/repairs on client vehicles.
Education
Associate - Business Management/Marketing
Delaware Technical and Community College
Wilmington, DE06.2000
Skills
- Project planning and management
- Team leadership
- Client relationship management
- Quality control
- Utility Locating
- Concrete Scanning/Analysis
- Void Locating
- UST Locating
- Leak Detection
- Formal Reporting & Mapping
- Documentation software proficiency
Timeline
Area Manager
GPRS Inc.
11.2024 - Current
Senior Project Manager
GPRS Inc. / Master Locators
10.2017 - Current
Service Shop Manager
Wolfe Automotive Inc.
09.2016 - 09.2017
Service Shop Foreman
United Tire of Concordville
09.2013 - 09.2016
Service Shop Owner
Precision Automotive
12.2009 - 09.2013
Associate - Business Management/Marketing
Delaware Technical and Community College