David Martinez
New London,CT
Summary
Successful CCR with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Sitel Nicaragua
04.2016 - 11.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Administrative Police Services
National Police Of Nicaragua
02.2013 - 04.2014
Provided detailed attention to the population of Nicaragua, assisting the request and delivery of certificates of conduct, driver's licenses and permits to carry weapons.
Education
Computer Operator Technical Degree - Windows OS And Microsoft Office.
INATEC
Managua, Nicaragua12.2011
High School Diploma -
PBRO Uriel Reyes Osejo
Tipitapa, Nicaragua12.2003
Skills
- Customer Relations
- Information Updates
- Microsoft Office
- Problem Resolution
- Inbound Customer Service
- Customer Database Management
- First-Tier Technical Support
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Understanding Customer Needs
- Customer Inquiry Response
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Representative
Sitel Nicaragua
04.2016 - 11.2022
Administrative Police Services
National Police Of Nicaragua
02.2013 - 04.2014
Computer Operator Technical Degree - Windows OS And Microsoft Office.
INATEC
High School Diploma -
PBRO Uriel Reyes Osejo
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