David Mazzola
Seattle,WA
Summary
Dedicated office assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
15
15
years of professional experience
Work History
Office Assistant
Dooty Calls Plumbing And Heating
Seattle, United States
12.2020 - 01.2022
- Scheduling management
- Minor bookkeeping
- Minor social media management
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Maintained staff directory and company policy handbook for human resources department.
- Interacted with customers by phone, email or in-person to provide information.
- Verified accuracy of business records by consistently updating customer information.
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Developed correspondence letters, memos and emails.
Plumber
Gene Johnson Plumbing And Heating
Seattle, WA
03.2019 - 12.2020
- Residential service plumber
- 10-15 in home appointments
- Schedule management
- Installed valves, hangers, supports and flanges inside piping systems.
- Measured, threaded and cut materials to correct angles.
- Provided emergency services to install and repair toilets, water heaters, appliances and showers to maintain customer satisfaction ratings.
- Inspected sewers and piping systems to assess quality and condition.
- Interpreted blueprints to determine locations, quantities and sizes of materials required.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
Plumber
Dr. Fix It
Denver, CO
05.2017 - 12.2018
- Residential service plumber
- 10-15 in home appointments
- Schedule management
- Provided emergency services to install and repair toilets, water heaters, appliances and showers to maintain customer satisfaction ratings.
- Inspected sewers and piping systems to assess quality and condition.
- Interpreted blueprints to determine locations, quantities and sizes of materials required.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
Plumber
Friener Co.
Belmont, MA
06.2014 - 03.2017
- Residential service plumber
- 10-15 in home appointments
- Schedule management
- Provided emergency services to install and repair toilets, water heaters, appliances and showers to maintain customer satisfaction ratings.
- Inspected sewers and piping systems to assess quality and condition.
- Interpreted blueprints to determine locations, quantities and sizes of materials required.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
Automotive Technician
Watertown Mutual Auto Service
Watertown, MA
10.2012 - 06.2014
- Completed customer orders and warranty services according to manufacturer specifications.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- All interactions with customers from selling and diagnostic
- Inbound and out bound call management
- Changed, rotated and balanced tires on different types of vehicles.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Replaced damaged, missing or defective parts with new and refurbished components.
Roadside Assistance Technician
Watertown Towing
Watertown, MA
02.2010 - 10.2012
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Assessed vehicle maintenance status and completed needed service.
- Read and followed technical documentation to complete accurate repairs.
- Inspected customer vehicles for wear, tear and damage from accidents.
- Rotated and balanced tires for even wear.
- Communicated issues to supervisor and helped develop solutions.
Automotive Technician
Watertown Gas And Service
Watertown, MA
05.2006 - 01.2010
- Completed customer orders and warranty services according to manufacturer specifications.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
Education
Automotive Mechanics
Massachusetts Bay Community College
Wellesley Hills, MA05.2006
High School Diploma -
Watertown High School
Watertown, MA06.2005
Skills
- Verbal and Written Communication
- Records Management Software
- Flexible and Adaptable
- Self-Motivated
- Creative Thinking
- Problem Solving
Timeline
Office Assistant
Dooty Calls Plumbing And Heating
12.2020 - 01.2022
Plumber
Gene Johnson Plumbing And Heating
03.2019 - 12.2020
Plumber
Dr. Fix It
05.2017 - 12.2018
Plumber
Friener Co.
06.2014 - 03.2017
Automotive Technician
Watertown Mutual Auto Service
10.2012 - 06.2014
Roadside Assistance Technician
Watertown Towing
02.2010 - 10.2012
Automotive Technician
Watertown Gas And Service
05.2006 - 01.2010
Automotive Mechanics
Massachusetts Bay Community College
High School Diploma -
Watertown High School
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