David M. Bunea
Portland,OR
Summary
Service Writer with solid background in service writing and strong grasp of customer service protocols. Proven ability to enhance service department efficiency and customer satisfaction through effective communication and organizational skills. Demonstrated problem-solving abilities and attention to detail in coordinating repairs and managing service records.
Overview
8
8
years of professional experience
Work History
Service Writer
Ron Tonkin Hyundai
Gresham, OR
09.2025 - 02.2026
- Documented vehicle service history and maintenance recommendations for customer records.
- Processed work orders and estimates accurately to streamline service operations.
- Managed scheduling of service appointments, optimizing technician availability and workload.
- Coordinated customer service inquiries to ensure efficient communication and problem resolution.
- Going over vehicle maintenance that's due either by time or miles. Maintenances such as Fuel inductions, Belts, Spark plugs, Alignments, Brake flush, Coolant flush etc
- Going over repair cost quotes after diagnostics preformed as well going over payment options
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
Sales and Leasing Consultant
Wilsonville Dick’s CJDR
Wilsonville, OR
08.2024 - 07.2025
- While working for Wilsonville Chrysler Jeep Dodge Ram as a Sales and Leasing Consultant I have continued in strengthening my Sales and customer service skills. Some of these skills include answering all customer questions quickly, efficiently, and while treating them with hospitality. Also, when working remotely with customers returning phone calls, texts, and emails answering any questions with information on any vehicle they’re inquiring on.
- Over the last year I’ve been with Wilsonville CJDR I’ve stayed consistent in aiming and hitting sales targets, close back end products, correctly complete paperwork, and maintain a high customer satisfaction survey score.
- Negotiated lease terms and sales contracts, enhancing customer retention and loyalty.
- Guided clients through vehicle selection process, ensuring optimal satisfaction with choices.
Sales and Leasing Specialist
Dick Hannah VW Hyundai of Portland
Portland, OR
08.2021 - 07.2024
- I’ve been with Dick Hannah working as a sales and leasing specialist for 3 years. In the time I’ve been with the Hannah’s I have acquired several skills. Some of these skills include taking the customer properly through the steps of the sale, ensuring all the paperwork is in order, and completed in an efficient timely manner. I am very capable of closing back end products upfront, including VSC, tire & wheel, GAP, etc.
- For the year of 2022 I came in top 3 for the year, as well as a top salesperson for 2023. I am pacing to keep my closing percentage at 25% and greater. Taking ownership to ensure the customer has a great purchasing experience from start to finish.
- Over the last 3 years I have shadowed several managers to learn, observe, and familiarize myself with the duties of an assistant sales manager. I spent time learning from multiple managers at Dick Hannah VW Hyundai of Portland about the benefits of different products and how to explain them to our customers effectively.
- Provided product knowledge training to new team members, improving overall sales effectiveness.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Logistics Driver
Quantum Logistics LLC
Portland, OR
08.2019 - 06.2021
- While working for this company as an independent contractor the tasks I handled included communicating with distribution centers, transporting freight, and managing all associated paperwork. Also, using and operating a 26ft box in all weather conditions.
- Contact Information: Andrei Vladia (360) 910–0892
PDI Technician
Blue Dog RV
Portland, OR
06.2018 - 11.2018
- While I worked as a PDI technician for this company. The duties I performed were full inspections of each unit. During inspections I analyzed the unit for any damages and faulty systems. I was then responsible for troubleshooting, repairing, and writing reports on what work was done to the unit.
- Contact Information: Paul Goure – PDI foreman (503) 913–9208
Education
GED -
Mt. Hood Community College
Gresham, ORSkills
- Ability to work well independently while still maintaining excellent customer service skills
- Can quickly, yet efficiently complete tasks and problem solve
- Capable of analyzing, diagnosing, and troubleshooting problems
- Has experience using a wide variety of tools properly
- Able to effectively carry out given directions
- Trained to close product
- Consistently receives positive feedback from customers after their purchase
- Customer service expertise
- Estimating costs
- Providing costs and quotes
- Writing / Booking repair orders
- Payment processing
LANGUAGES
ENGLISH
ROMANIAN
Timeline
Service Writer
Ron Tonkin Hyundai
09.2025 - 02.2026
Sales and Leasing Consultant
Wilsonville Dick’s CJDR
08.2024 - 07.2025
Sales and Leasing Specialist
Dick Hannah VW Hyundai of Portland
08.2021 - 07.2024
Logistics Driver
Quantum Logistics LLC
08.2019 - 06.2021
PDI Technician
Blue Dog RV
06.2018 - 11.2018
GED -
Mt. Hood Community College