David McAlister
Orlando,FL
Summary
Driven and hardworking individual. I have had great success working in my past field for nearly 10 years. I know that my ability to solve complex problems and my drive to help people is my passion.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Sergeant
Froedtert Health
Milwaukee, WI
11.2021 - 02.2024
- Worked in a teamwork setting providing a safe environment to over 1,000 patients.
- Completed visitor registration .
- Conducted daily COVID-19 screening.
- Handled customer inquiries assisting with questions regarding hospital policies, and laws such as HIPAA and EMTALA.
- Supervised up to 20 staff per shift scheduling, and overseeing.
- Conducted staff testing, evaluating knowledge of up to date policies and procedures.
- Mentored approximately 15 new staff quarterly.
Correctional Officer I
Milwaukee County House Of Correction
Milwaukee, WI
05.2018 - 11.2021
- Completed visitor registration and assisting with questions and concerns.
- Escorted up to 65 persons to and from cells, court, hospitals, and medical appointments.
- Conducted training for new staff, and assisted with learning their roles.
- Observed and supervised individuals in an open dormitory setting.
- Completed booking, intake, fingerprints, and searches.
- Conducted safety rounds guaranteeing all individuals are properly cared for and exhibiting safe behaviors.
- Processed release of all individuals with time served. Completed all screening and paperwork.
Co-Manager/Store Manager
Journeys
Milwaukee, WI
11.2017 - 05.2018
- Set store goals for the year generating data on past sales history and setting sales goals for the 6 month and 1 year “benchmarks”, improved revenue up to 30%.
- Oversaw store employees and conducted weekly sales training.
- Interacted and engaged with customers, completed sales
- Assisted with monthly hiring and onboarding of new sales associates, conducted interviews and training.
- Promoted teamwork within the environment, engaged with staff, and encouraged a healthy work/life balance.
Security Officer
BMO Harris Bradley Center
Milwaukee, WI
02.2015 - 05.2018
- Provided safety for up to 10,000 patrons per event screening and greeting persons.
- Conducted regular patrols of key areas, observing any suspicious activities.
- Provided assistance to customers, building rapport, addressing complaints, concerns, and improving the overall quality of experience.
Education
High School Diploma -
Milwaukee School Of Languages
Milwaukee, WI06.2016
Skills
- Customer Service
- Report Writing
- Microsoft Office
- Data Entry
- Crisis Intervention
- Training
- Conflict Resolution
- Interpersonal Skills
- Staffing and Scheduling
- EPIC
- Medical terminology
- Registration
Accomplishments
- Received 30 customer related recognitions within 1 year.
- Received 2 recognitions for perfect attendance and exceeding department goals.
- Recruited and trained over 15 new staff.
- Received top performer 3 fiscal years in a row.
- Promoted to leadership role.
- Successfully completed Crisis Intervention training.
Certification
- BLS
- Crisis Intervention
- Staff Training Officer
- Axon Taser 7
- Surveillance Detection (Department of Homeland Security)
Additional Information - Professional References
- Supervisor Katie Zanola, (414) 550-4730, Katie.Zanola@Froedtert.com
- Supervisor Dylon Trahan, 414-805-7070, Dylon.Trahan@Froedtert.com
- Supervisor Kyle Roeder 414-805-7444 Kyle.Roeder@Froedtert.com
Personal Information
Willing To Relocate: Anywhere
Timeline
Security Sergeant
Froedtert Health
11.2021 - 02.2024
Correctional Officer I
Milwaukee County House Of Correction
05.2018 - 11.2021
Co-Manager/Store Manager
Journeys
11.2017 - 05.2018
Security Officer
BMO Harris Bradley Center
02.2015 - 05.2018
High School Diploma -
Milwaukee School Of Languages