David McKeon
Chelsea,Massachusetts
Summary
Enterprising Hotel professional offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Rooms Exexutive
W Boston
Boston, MA
10.2022 - Current
Assistant General Manager
Cambria Boston Hotel
Boston, MA
11.2020 - 10.2022
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Motivated and led team members to work together to achieve targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Identified customer needs and delivered relevant product solutions and promotions.
Director of Front Office
The Clancy/Courtyard San Francisco Downtown Hotel
03.2019 - 09.2020
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Oversaw training and daily performance of [Number] staff.
- Translated management directives into actionable mandates for front-line staff.
Director of Rooms
Renaissance Providence Downtown Hotel
Providence, RI
11.2015 - 03.2019
- Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
Director of Room Operations
The Baronette Renaissance Detroit-Novi Hotel
Novi, MI
07.2011 - 11.2015
Director of Front Office
Renaissance Providence Downtown Hotel
Providence, RI
05.2010 - 07.2011
Operations Manager
HighCom Security Services Inc
Oakland, CA
04.2008 - 05.2010
- Assisted Vice President of Operations in all Logistical and Operational aspects of manufacturing ballistic armor in off-site production facility.Coordinated the purchasing and inbound shipping of all production materials.Monitored schedules and timelines to ensure production deadlines were met.Maintained all export-compliance records, monitored post-sale customerfeedback and functioned as liaison between customers and production forpost-sale challenges.Developed strong relationships with external customers, vendors and freightforwarders to maintain adherence to budgets and Cost-control measures.
Front Office Manager
The Stanford Court, A Renaissance Hotel
San Francisco, CA
07.1999 - 04.2008
- Continued promotion to various positons.
Director of Services
The Stanford Court, A Renaissance Hotel
06.1999 - 03.2008
Style Manager
The Stanford Court, A Renaissance Hotel
San Francisco, CA
07.1999 - 03.2008
Assistant Front Office Manager
The Stanford Court, A Renaissance Hotel
06.1999 - 03.2008
Front Desk Manager
Marina del Rey Marriott * Marina del Rey
, CA
04.1996 - 07.1999
Front Desk/Rooms Coordinator
Nashville Airport Marriott
Nashville, TN
11.1992 - 04.1996
Education
Bachelor of Arts - Business Administration
Whittier College
1992
Skills
- Project organization
- Relationship development
- Inventory management
- Public relations
- Customer service
- Process improvement
- Operational improvement
- Team management
- Planning and coordination
Certification
Hotel Operations ManagementAssociate RelationsGuest and Associate-focusedTeam BuildingExperience in Brand TrainingPerformance Management
Timeline
Rooms Exexutive
W Boston
10.2022 - Current
Assistant General Manager
Cambria Boston Hotel
11.2020 - 10.2022
Director of Front Office
The Clancy/Courtyard San Francisco Downtown Hotel
03.2019 - 09.2020
Director of Rooms
Renaissance Providence Downtown Hotel
11.2015 - 03.2019
Director of Room Operations
The Baronette Renaissance Detroit-Novi Hotel
07.2011 - 11.2015
Director of Front Office
Renaissance Providence Downtown Hotel
05.2010 - 07.2011
Operations Manager
HighCom Security Services Inc
04.2008 - 05.2010
Front Office Manager
The Stanford Court, A Renaissance Hotel
07.1999 - 04.2008
Style Manager
The Stanford Court, A Renaissance Hotel
07.1999 - 03.2008
Director of Services
The Stanford Court, A Renaissance Hotel
06.1999 - 03.2008
Assistant Front Office Manager
The Stanford Court, A Renaissance Hotel
06.1999 - 03.2008
Front Desk Manager
Marina del Rey Marriott * Marina del Rey
04.1996 - 07.1999
Front Desk/Rooms Coordinator
Nashville Airport Marriott
11.1992 - 04.1996
Bachelor of Arts - Business Administration
Whittier College