David McNamara
Kalispell,MT
Summary
Proven leader in vehicle maintenance and customer service excellence, I significantly enhanced operational efficiency at El Dorado Water & Shower Fire Support. Skilled in advanced diagnostics and repair, my expertise also covers effective team development and customer relationship building. Achievements include streamlining processes and improving service delivery, by striving for exceptional customer service and communication. Customer relationship building and satisfaction have been paramount to my success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Maintenance Supervisor
El Dorado Water & Shower Fire Support
07.2022 - 07.2024
- Completed full repairs of equipment, and vehicles replaced defective components and restored functionality.
- Procured pricing information from various vendors to support cost-effective purchasing of all parts.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present reports to owners.
- Paid close attention to guidelines, specifications, and detailed instructions to adhere to strict operational and maintenance schedules and compliance
- Communicated scheduling and all aspects of repairs with other employees and owners of multiple businesses.
- Provided exceptional customer service with progress updates, repair pricing, and estimated completion dates.
Transportation Mechanic
El Dorado Union High School District
10.2019 - 07.2022
- Performed all required inspections to stay in compliance with State and Federal Transportation laws.
- Completed repairs on multiple styles of vehicles, ranging from basic to advanced.
- Performed all aspects of computer and advanced electrical diagnostic using factory and oem diagnostic software and tools
- Scheduled with other employees all phases of repairs from start to finish with professionalism and accurate estimates of completion times.
- Performed training for other employees and class attendees.
Driver/Mechanic
Francis Distributing
07.2019 - 10.2019
- Delivered products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service to various customers and maintained excellent communication to enhance customer relationships
Owner
Diesel Performance & Service
05.2014 - 07.2019
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Performed all aspects of vehicle diagnostic and repairs.
- Performed all aspects of a service writer through excellent communication with customers.
- Provided exceptional customer service through accurate estimates, repair times, updates on vehicle status and follow up calls to ensure customer satisfaction.
- Performed all aspects of billing, accounting, and parts acquisitions
U.S Border Patrol Agent
U.S. Customs and Border Patrol
08.2013 - 04.2014
- Conducted traffic patrols and vehicle checks to identify people attempting to illegally cross United States border.
- Processed undocumented aliens at border patrol stations and furnished case resolution details to resolve immediate situations.
- Rendered necessary medical assistance to undocumented aliens and arranged transport to medical facility in emergency situations.
- Used variety of law enforcement databases
Shop Manager
Emissions Retrofit Group
03.2012 - 08.2013
- Performed all aspects of vehicle repairs
- Performed basic to advanced electrical and computer diagnostics
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Provided excellent customer service with accurate pricing, estimated completion times, and explanations of repairs being performed.
- Maintained a high level of professionalism while visiting potential customers and developing and building a customer base for the service department.
Assistant Service Manager
A to Z Bus Sales and Service
07.2010 - 03.2012
- Developed written plans and obtained customer consent to proceed.
- Followed up with customers during and after all repairs to verify satisfaction.
- Met with customers to discuss service needs and offer available solutions.
- Trained less-skilled service workers on standards, efficiency, and conflict resolution for great customer service.
- Performed interviews and hiring
- Performed advanced vehicle repairs and diagnostics
- Maintained a professional and safe work environment for all employees.
- Performed employee safety classes
- Performed managerial level performance reviews and raises
Mechanic
Riverview International Trucks
06.2008 - 07.2010
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed advanced electrical and computer diagnostics
- Performed all required training to maintain certifications and endorsements
Shop Foreman
West Coach Bus Sales and Service
07.2006 - 06.2008
- Performed all aspects of repairs from basic to advanced
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, and schedules.
- Managed materials inside shop and at customer locations.
- Oversaw maintenance and repair of shop equipment.
- Provided excellent customer service to promote customer relationships
Education
Associate of Applied Science - Factory Repairs
International Truck Factory Training Program
Peoria, IL06.2006
Associate of Applied Science - Diesel/ Automotive Technology
Universal Technical Institute of Arizona Inc
Avondale, AZ01.2006
High School Diploma -
Oak Ridge High School
El Dorado Hills, CA05.2002
Skills
Excellent customer service skills and communication
Experience in all aspects of small business and management
Excellent conflict management and resolution skills
Self motivated and driven
Highly organized and Professional
Well rounded in all aspects of vehicle repairs from basic to advanced including advanced electrical and diagnostics
Experience in service writing, management, employee development and building customer relationships
Experience in billing and accounts from start to finish
Attention to detail and excellent follow through
Dependable, honest and reliable
Certification
Associates Degree
International Truck factory certification
Epa 609 A/c certification
Commercial Drivers License
Honor Roll
Employee of the Year award
Timeline
Maintenance Supervisor
El Dorado Water & Shower Fire Support
07.2022 - 07.2024
Transportation Mechanic
El Dorado Union High School District
10.2019 - 07.2022
Driver/Mechanic
Francis Distributing
07.2019 - 10.2019
Owner
Diesel Performance & Service
05.2014 - 07.2019
U.S Border Patrol Agent
U.S. Customs and Border Patrol
08.2013 - 04.2014
Shop Manager
Emissions Retrofit Group
03.2012 - 08.2013
Assistant Service Manager
A to Z Bus Sales and Service
07.2010 - 03.2012
Mechanic
Riverview International Trucks
06.2008 - 07.2010
Shop Foreman
West Coach Bus Sales and Service
07.2006 - 06.2008
Associate of Applied Science - Factory Repairs
International Truck Factory Training Program
Associate of Applied Science - Diesel/ Automotive Technology
Universal Technical Institute of Arizona Inc
High School Diploma -
Oak Ridge High School
Associates Degree
International Truck factory certification
Epa 609 A/c certification
Commercial Drivers License
Honor Roll
Employee of the Year award
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