David Mena
Middle Village,NY
Summary
Offering positive attitude and strong interpersonal skills, eager to learn and develop in hospitality environment. Brings understanding of importance of guest satisfaction and ability to quickly grasp new systems and procedures. Ready to use and develop organizational and communication skills in my role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Concierge
ON-DEMAND - The Pierrepont
01.2025 - Current
- Managed guest inquiries and resolved issues to enhance overall satisfaction.
- Responded quickly to emergency situations such as flooding or fires.
- Maintained records of assigned duties for each shift worked.
- Reported any damage or maintenance needs to supervisor immediately.
- Maintained security by monitoring visitors entering and exiting the premises.
- Assisted in training new staff on front desk procedures and customer service standards.
- Implemented process improvements to streamline front desk operations and reduce wait times.
- Developed relationships with repeat guests, fostering loyalty through personalized service experiences.
Building Porter
ON-DEMAND - Caesura
09.2023 - 05.2024
- Cleaned and maintained building common areas, such as lobbies, restrooms, elevators, stairwells, and hallways.
- Maintained records of assigned duties for each shift worked.
- Reported any damage or maintenance needs to supervisor immediately.
- Operated light machinery such as floor buffers and carpet cleaners.
- Handled hazardous waste disposal according to safety regulations.
- Kept an inventory of cleaning supplies and reported low stock levels to supervisor.
- Replaced burned out light bulbs in common areas of the building.
- Performed basic maintenance and cleaning.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
Building Porter
ON-DEMAND - The Willoughby
09.2023 - 05.2024
- Cleaned and maintained building common areas, such as lobbies, restrooms, elevators, stairwells, and hallways.
- Reported any damage or maintenance needs to supervisor immediately.
- Operated light machinery such as floor buffers and carpet cleaners.
- Assisted with moving furniture within the building when needed.
- Handled hazardous waste disposal according to safety regulations.
- Kept an inventory of cleaning supplies and reported low stock levels to supervisor.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Checked inventory for required supplies and made lists for needed cleaning products.
Education
High School Diploma -
CEES
Skills
- Strong work ethic
- Performance improvement
- Customer satisfaction
- Work order management
- Problem solving
- Punctuality and dependability
- Building supervision
- Conflict resolution
- Communication skills
Certification
OSHA SST
Languages
3,5
References
- Alex Díaz+1(347)902-1022
- Alex Quinteros +1(917)596-1823
- Anthony Hazoury +1(347)399-0777
Timeline
Front Desk Concierge
ON-DEMAND - The Pierrepont
01.2025 - Current
Building Porter
ON-DEMAND - Caesura
09.2023 - 05.2024
Building Porter
ON-DEMAND - The Willoughby
09.2023 - 05.2024
High School Diploma -
CEES