Ronika Corbitt
Philadelphia,PA
Summary
Accomplished Customer Contact Representative at the IRS, adept in complaint resolution and technical support, significantly enhancing customer satisfaction. At Jordanas Sweet Treats, leveraged marketing strategies to boost sales, showcasing strong money handling abilities and leadership skills. Proven track record in security and customer service, emphasizing swift, effective responses to ensure safety and streamline operations.
Overview
11
11
years of professional experience
Work History
Front Desk Concierge
Hyde Park Hospitality
Philadelphia, PA
12.2024 - Current
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner..
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Customer Contact Representative
Internal Revenue Service, IRS
2970 Market Street Philadelphia, PA 19104
08.2021 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Supported colleagues by sharing product knowledge and best practices, contributing to a cohesive team environment.
- Streamlined communication channels for better customer support and faster response times.
- Provided customer with step-by-step instructions on how to complete product setup.
Jordanas Sweet Treats
Self Employed
2148 Ridge Ave. Philadelphia, PA 19121
09.2014 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories..
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Security Officer
Planned Companies
1010 Hancock Street Philadelphia, PA 19123
10.2020 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
Diploma -
Philadelphia High School For Girls’
1400 Olney Ave. Philadelphia, PA 1914106.2013
Skills
- Strong multitasking
- Time management expertise
- Flexible work schedule
- Effective problem solving
- Customer service
Timeline
Front Desk Concierge
Hyde Park Hospitality
12.2024 - Current
Customer Contact Representative
Internal Revenue Service, IRS
08.2021 - Current
Security Officer
Planned Companies
10.2020 - 08.2024
Jordanas Sweet Treats
Self Employed
09.2014 - Current
Diploma -
Philadelphia High School For Girls’