Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Dunmire

Calvert City,KY

Summary

Enthusiastic in preparing for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.

Dynamic professional with a strong background in customer service and conflict resolution, honed at Patti's Inn and Suites. Proven ability to enhance guest relations and streamline operations. Skilled in cash handling and proficient with POS systems, consistently achieving high levels of customer satisfaction through effective communication and problem-solving.

Overview

17
17
years of professional experience

Work History

Front Desk Concierge

Pattis Inn and Suites
01.2022 - Current
  • Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
  • Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
  • Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
  • Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
  • Utilized reservation software proficiently to manage bookings and track important guest details accurately.
  • Collaborated effectively with team members to maintain smooth operations during peak hours or high occupancy periods.
  • Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
  • Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
  • Coordinated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
  • Processed payments accurately, balancing cash drawer at the end of each shift.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Auto Detailer

Everything Auto of Evansville
04.2013 - 09.2016
  • Washed cars and trucks daily for auto dealership.
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
  • Assisted in training new hires on company policies and procedures as well as specific techniques required for their role as an Auto Detailer.
  • Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
  • Followed safety guidelines for cleaning vehicles and equipment.

Plasma Center Technician

CSL Plasma Center
05.2008 - 03.2011
  • Supported fellow technicians during busy periods or absences, demonstrating adaptability in various roles throughout the center.
  • Promoted a positive atmosphere among donors and staff, fostering strong relationships that encouraged repeat donations.
  • Ensured accurate documentation for each donation, maintaining strict adherence to FDA guidelines and company protocols.
  • Performed precise plasma collection procedures, ensuring donor comfort and minimizing adverse reactions.
  • Ensured smooth operations by communicating regularly with management regarding any issues or improvements needed within the center.
  • Achieved compliance with OSHA regulations through rigorous attention to safety protocols both in sample handling and overall facility cleanliness.
  • Reduced wait times for donors by efficiently scheduling appointments according to center capacity constraints and individual preferences.
  • Collaborated with team members to achieve a clean and organized work environment, promoting efficiency and reducing errors.
  • Increased donor satisfaction by providing exceptional customer service during the entire donation process.
  • Ensured proper storage and handling of collected plasma samples, maintaining the integrity of the product to be used for life-saving treatments.
  • Safeguarded donor information by adhering to strict confidentiality policies throughout all aspects of the donation process.
  • Monitored vital signs continuously throughout the donation process, promptly addressing any fluctuations or concerns as they arose.
  • Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Verified patients' identification for proper sample collection.

Education

Associate of Applied Science - Biotechnology

University Southern Indiana
Evansville, IN

Associate of Applied Science - Registered Nursing

Ivy Tech Community College of Indiana
Evansville, IN

High School Diploma -

Harrison High School
Evansville, IN
05-1999

Skills

  • Team player attitude
  • Conflict resolution
  • Transportation coordination
  • Exceptional communication
  • Strong multitasking
  • Guest relations
  • Customer service
  • Concierge services
  • Cash handling experience
  • Training and mentoring
  • Microsoft office
  • Time management
  • Front desk management
  • Problem-solving skills
  • Information protection
  • POS systems
  • Safety and security procedures
  • Clerical duties
  • Multitasking

Timeline

Front Desk Concierge

Pattis Inn and Suites
01.2022 - Current

Auto Detailer

Everything Auto of Evansville
04.2013 - 09.2016

Plasma Center Technician

CSL Plasma Center
05.2008 - 03.2011

Associate of Applied Science - Biotechnology

University Southern Indiana

Associate of Applied Science - Registered Nursing

Ivy Tech Community College of Indiana

High School Diploma -

Harrison High School

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Jenna Dunmire