David Meras
Las Vegas,NV
Summary
Versatile and bilingual professional with a robust background in customer service, particularly at Target, where I excelled in roles from checkout advocate to front of store pacesetter. Demonstrated exceptional adaptability, teamwork, and problem-solving skills, significantly enhancing guest satisfaction and team cohesion. Proficient in English and Spanish, my empathetic approach drives positive outcomes and propels my desire to learn and grow.
Overview
6
6
years of professional experience
Work History
Guest Service Advocate
Target
08.2019 - Current
- Displayed flexibility and an innate desire to grow in a variety of roles as a checkout advocate, guest service advocate, fulfillment expert, and earned the leadership role of front of store pacesetter.
- Demonstrated empathy and active listening skills when dealing with frustrated guests, diffusing tense situations and effectively following Target's G.U.E.S.T (Greet, Understand, Engage, Solve, Thank) business model with every interaction.
- Assisted with credit card payments, efficiently processed returns and exchanges, delivered curbside orders in a timely manner, and promptly resolved guest issues while also promoting Target's loyalty programs to enhance their shopping experience and improve company sales.
- Helped foster a collaborative and productive work environment through communication and understanding among fellow team members and team leads.
- Assisted in training new employees, sharing best practices for achieving success as a guest service advocate.
Service Team Member
El Pollo Loco
06.2018 - 08.2019
- Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
- Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
- Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
- Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
Education
Associate of Arts - High Honors -
College of Southern Nevada
Las Vegas, NV05.2024
Certificate of Completion - Nursing Assistant Training Program
College of Southern Nevada
Henderson, NV12.2022
Advanced Honors Diploma -
Liberty High School
Henderson, NV05.2019
Skills
Fluent in English and Spanish
Extensive Customer Service Background
Patient and Empathetic
Teamwork and Collaboration
Organizational and Time Management Skills
Adaptability and Flexibility
Problem-solving Aptitude
Attention to Detail
Interests and Hobbies
Traveling; Reading; Astronomy; Learning about History & Art; Theatre & Acting; Home Improvement & Gardening
Timeline
Guest Service Advocate
Target
08.2019 - Current
Service Team Member
El Pollo Loco
06.2018 - 08.2019
Associate of Arts - High Honors -
College of Southern Nevada
Certificate of Completion - Nursing Assistant Training Program
College of Southern Nevada
Advanced Honors Diploma -
Liberty High School
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