David Messier
Mancos,CO
Summary
Motivated customer service with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences and/or work environment.
Overview
9
9
years of professional experience
Work History
Server Shift Leader, Prep Cook
Absolute Bakery & Café
03.2021 - 11.2023
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
HVAC Technician/Plumbing Apprentice/Customer Service Representative
Green Star LLC
12.2020 - 06.2023
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Traveled to job sites for both scheduled and emergency appointments.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
Mobile Home Re-leveling Technician
On Level Services
02.2020 - 12.2020
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Completed job reports and logs immediately following service calls.
- Addressed routine equipment maintenance according to established schedule.
- re-Leveled mobile homes as needed to customer satisfaction.
- promoted upsells on equipment.
Pizza Cook/Prep Cook
Absolute Bakery & Café
10.2017 - 02.2020
- Monitored and maintained clean working areas and cooking surfaces.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Followed order specifications to select proper crust and topping ingredients, assembling full pizzas following company measurement standards.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Unloaded delivery truck to place food items and ingredients in designated space.
Pizza Maker/Cashier
P&D Pizza
04.2015 - 08.2017
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Monitored and maintained clean working areas and cooking surfaces.
Education
High School Diploma -
Fort Lewis College
Durango, CO05.2020
Skills
- Dining Room Logistics
- Guest Service
- Customer Relationship Management
- Verbal and Written Communication
- Food Safety
- Problem-Solving
- Guest Relations
- Accurate Money Handling
- POS Systems
- Customer Service
- Critical Thinking
Timeline
Server Shift Leader, Prep Cook
Absolute Bakery & Café
03.2021 - 11.2023
HVAC Technician/Plumbing Apprentice/Customer Service Representative
Green Star LLC
12.2020 - 06.2023
Mobile Home Re-leveling Technician
On Level Services
02.2020 - 12.2020
Pizza Cook/Prep Cook
Absolute Bakery & Café
10.2017 - 02.2020
Pizza Maker/Cashier
P&D Pizza
04.2015 - 08.2017
High School Diploma -
Fort Lewis College
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