David Mooneyhan
Information Technology Specialist
Fayetteville,NC
Summary
Dynamic IT Specialist with a robust background in the Army, excelling in end-user support and network administration. Leveraged problem-solving skills to enhance system efficiency and resolve complex technical issues, ensuring high levels of network availability. Demonstrated leadership in training teams, significantly improving operational readiness and technical proficiency.
Overview
6
6
years of professional experience
2
2
Certifications
1
1
Top Secret (SCI) Clearance
Work History
Information Technology Specialist
Army
08.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Set up network profiles, security permissions and file sharing systems.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Led team development and assisted in project management coordination.
- Performed necessary maintenance to support network availability.
- Configured and maintained network backup and recovery procedures.
Infantryman
Army
01.2019 - 06.2022
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Developed and implemented strategies to maximize squad efficiency.
- Conducted safety briefings for squad members prior to missions.
- Trained new infantry soldiers on standard operating procedures.
- Instructed squad members on proper use of weapons and equipment.
Education
High School Diploma -
Community Highschool
Unionville, TN05-2017
Skills
- End user support
- Hardware installations
- LAN/WAN protocols
- Problem-solving skills
- IT service management
- Network administration
- Device configuration
- Task prioritization
Certification
- CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
- Top Secret (SCI) Clearance
Timeline
Information Technology Specialist
Army
08.2022 - Current
Infantryman
Army
01.2019 - 06.2022
- CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
- Top Secret (SCI) Clearance
High School Diploma -
Community Highschool
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceCareer advancementStock Options / Equity / Profit SharingHealthcare benefitsPaid time offCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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