David Morgan
Bridgeport
Summary
Results-driven retail and business professional with over 10 years of retail experience, including 5+ years in leadership roles and hands-on entrepreneurial experience running a service-based business. Proven ability to drive sales growth, team performance, and operational efficiency while delivering exceptional customer experiences. Skilled in team coaching, staff development, CRM systems, inventory management, KPI tracking, and revenue optimization. Adept at translating strategic goals into measurable results and fostering high-performing teams in fast-paced, customer-focused environments.
Overview
11
11
years of professional experience
Work History
Arch Support Specialist
The Good Feet Store
01.2025 - Current
- Drove consistent sales performance in a commission-based environment, contributing to $40,000 in monthly revenue.
- Conducted personalized customer consultations, identifying needs and recommending tailored solutions
- Achieved an average transaction value of $2111 through consultative selling and product education
- Maintained a close rate 40% by addressing objections and building customer trust
- Generated repeat business and referrals, supporting long-term store revenue growth
- Processed transactions and customer profiles using POS and CRM systems
Co Owner
Globeover
Fairfield, CT
09.2021 - 11.2025
- Led daily operations, scheduling, and team oversight in a fast-paced service environment
- Managed inbound sales, pricing, closing, and customer follow-up using CRM tools
- Recruited, trained, and coached team members with a focus on performance and accountability
- Drove over $100K in revenue (2024–2025) through sales strategy and repeat business
- Resolved customer issues and escalations to maintain service standards
- Tracked sales performance, labor efficiency, and operational metrics to improve results
Sales Supervisor
7 For All Mankind
02.2024 - 12.2024
- Supervised and supported a team of 4 sales associates in a premium retail environment
- Contributed to consistent achievement of daily and monthly sales goals through hands-on leadership
- Coached associates on customer engagement, upselling, and conversion best practices
- Opened and closed the store, handled cash procedures, and ensured policy compliance
- Supported visual merchandising standards in line with brand guidelines
- Assisted with inventory management, replenishment, and loss prevention efforts
- Resolved customer concerns while maintaining a high standard of service
Selling Supervisor
Bloomingdale’s
11.2019 - 02.2024
- Led and coached a team of sales associates, driving performance to consistently meet or exceed individual and store sales goals
- Developed and executed sales strategies, including client outreach and engagement, to increase repeat business and revenue
- Partnered with management to identify operational improvements, optimize workflows, and enhance store performance
- Trained and motivated associates on consultative selling techniques, upselling, and client relationship management
- Monitored and analyzed sales metrics and competitor activity to adjust strategies and maximize results
- Maintained client records to support personalized service, retention, and long-term relationship building
- Oversaw the customer experience from consultation through post-sale follow-up, ensuring high satisfaction and loyalty
Sales Specialist
Lord and Taylor
01.2015 - 01.2019
- Delivered exceptional customer service by assisting clients in finding products and providing personalized recommendations
- Consistently drove sales through upselling and cross-selling while maintaining a high level of customer satisfaction
- Operated the register accurately and efficiently, ensuring smooth transactions and compliance with store policies
- Maintained sales floor standards, including merchandising, organization, and inventory replenishment
- Developed product knowledge to provide informed guidance and enhance the overall customer experience
Education
High School Diploma -
Brien Mcmahon High School
NorwalkSkills
- Customer relationship management
- Effective selling techniques
- Customer service
- Sales training
- Goals and performance
- Analyzing data
- Operations
- Objection handling
- Performance evaluation
- CRM software proficiency
- Reporting data
- KPI tracking
- Goal setting
Timeline
Arch Support Specialist
The Good Feet Store
01.2025 - Current
Sales Supervisor
7 For All Mankind
02.2024 - 12.2024
Co Owner
Globeover
09.2021 - 11.2025
Selling Supervisor
Bloomingdale’s
11.2019 - 02.2024
Sales Specialist
Lord and Taylor
01.2015 - 01.2019
High School Diploma -
Brien Mcmahon High School