Jalen Davis
Westlake,OH
Summary
Dynamic professional with expertise in customer service and technical solution analysis. At AT&T Mobility, coached sales associates to boost customer satisfaction ratings. Skilled in relationship building and failure resolution, adept at compiling data and documentation. Proven track record in enhancing operational efficiency and developing training programs.
Overview
11
11
years of professional experience
Work History
Arch Support Specialist
Good Feet Store
05.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Offered assistance in implementing and developing training programs.
Assistant Store Manager
AT&T Mobility
06.2019 - 05.2024
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
No Degree - Computer Science
Holmes Community College
Ridgeland, MSSkills
- Technical assistance
- Failure resolution
- Technical solution analysis
- Relationship building
- Customer service
- Documentation and reporting
- Data compiling
- Operating systems
Timeline
Arch Support Specialist
Good Feet Store
05.2024 - Current
Assistant Store Manager
AT&T Mobility
06.2019 - 05.2024
No Degree - Computer Science
Holmes Community College