Erik Fossum
Sparks,United States
Summary
Dedicated and results-driven Retail Manager with over 7 years of experience in the retail industry. Proven track record of maximizing sales and profitability through strategic planning, staff development, and customer service initiatives. Seeking a challenging role where I can leverage my leadership skills to drive business growth and exceed organizational goals.
Overview
13
13
years of professional experience
Work History
Arch Support Specialist
Good Feet Store
Reno, NV
06.2024 - 11.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving issues swiftly and efficiently.
- Fit and sold customers custom orthotics.
General Manager
Leslie's Pool Supply
Reno, NV
04.2024 - 06.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Hot Tub and Swim Spa Specialist
Creative Hot Tub Designs
Sparks, NV
01.2024 - 03.2024
- Sold Hot Tub and Swim Spas to clients coming the store
- Sold Spa Chemicals and helped customers troubleshoot water issues in their hot tub or swim spa
Business Start Up Specialist
Inc Authority
Reno, NV
10.2023 - 11.2023
- Helped start up LLC's and Trusts nationwide
- Up sold continuing plans for business building to customers after the start up process
Hot Tub Specialist
Spa and Sauna Co.
Sparks, NV
04.2022 - 10.2023
- Sold hot tubs, swim spas and saunas to prospective customers coming in the store
- Educated customers on hot tub maintenance and operation, providing detailed instructions for optimal performance
Store Manager
La-Z-Boy Furniture Galleries
Sacramento, CA
01.2017 - 04.2022
- Managed a Sales and Design staff of 12 that generated over three million dollars a year
- Handled all store visual merchandising and inventory management
Store Manager
Vitamin World
Folsom, CA
12.2014 - 01.2017
- Spearheaded a small team to achieve consistent monthly sales growth
- Managed inventory tracking and control processes to ensure accurate stock levels and prevent stockouts
Lot Manager
Duerelle's Auto Sales
Shingle Springs, CA
04.2013 - 08.2014
- Oversaw a small team responsible for repairing and selling pre-owned vehicles
- Executed car transactions as both a seller and buyer to maintain inventory levels
- Managed lot operations to ensure efficient processes and high customer satisfaction levels
House Manager
Chrysalis
Reno, NV
06.2011 - 04.2013
- Supervised a team of 15 House Staff members to ensure the smooth operation of daily activities for mentally disabled adults
- Mediated conflicts and diffused arguments between clients to maintain a peaceful environment
Education
English - No Degree Attained
Walla Walla University
College Place, WA12.2005
High School -
El Dorado Adventist School
Placerville, CA06.2004
Skills
- Inventory management
- Customer service
- Staff supervision
- Visual merchandising
- Empathy and patience
- Ticket management
- Customer engagement
- Training and coaching
Timeline
Arch Support Specialist
Good Feet Store
06.2024 - 11.2024
General Manager
Leslie's Pool Supply
04.2024 - 06.2024
Hot Tub and Swim Spa Specialist
Creative Hot Tub Designs
01.2024 - 03.2024
Business Start Up Specialist
Inc Authority
10.2023 - 11.2023
Hot Tub Specialist
Spa and Sauna Co.
04.2022 - 10.2023
Store Manager
La-Z-Boy Furniture Galleries
01.2017 - 04.2022
Store Manager
Vitamin World
12.2014 - 01.2017
Lot Manager
Duerelle's Auto Sales
04.2013 - 08.2014
House Manager
Chrysalis
06.2011 - 04.2013
High School -
El Dorado Adventist School
English - No Degree Attained
Walla Walla University