Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erik Fossum

Sparks,United States

Summary

Dedicated and results-driven Retail Manager with over 7 years of experience in the retail industry. Proven track record of maximizing sales and profitability through strategic planning, staff development, and customer service initiatives. Seeking a challenging role where I can leverage my leadership skills to drive business growth and exceed organizational goals.

Overview

13
13
years of professional experience

Work History

Arch Support Specialist

Good Feet Store
06.2024 - 11.2024
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving issues swiftly and efficiently.
  • Fit and sold customers custom orthotics.

General Manager

Leslie's Pool Supply
04.2024 - 06.2024
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Hot Tub and Swim Spa Specialist

Creative Hot Tub Designs
01.2024 - 03.2024
  • Sold Hot Tub and Swim Spas to clients coming the store
  • Sold Spa Chemicals and helped customers troubleshoot water issues in their hot tub or swim spa

Business Start Up Specialist

Inc Authority
10.2023 - 11.2023
  • Helped start up LLC's and Trusts nationwide
  • Up sold continuing plans for business building to customers after the start up process

Hot Tub Specialist

Spa and Sauna Co.
04.2022 - 10.2023
  • Sold hot tubs, swim spas and saunas to prospective customers coming in the store
  • Educated customers on hot tub maintenance and operation, providing detailed instructions for optimal performance

Store Manager

La-Z-Boy Furniture Galleries
01.2017 - 04.2022
  • Managed a Sales and Design staff of 12 that generated over three million dollars a year
  • Handled all store visual merchandising and inventory management

Store Manager

Vitamin World
12.2014 - 01.2017
  • Spearheaded a small team to achieve consistent monthly sales growth
  • Managed inventory tracking and control processes to ensure accurate stock levels and prevent stockouts

Lot Manager

Duerelle's Auto Sales
04.2013 - 08.2014
  • Oversaw a small team responsible for repairing and selling pre-owned vehicles
  • Executed car transactions as both a seller and buyer to maintain inventory levels
  • Managed lot operations to ensure efficient processes and high customer satisfaction levels

House Manager

Chrysalis
06.2011 - 04.2013
  • Supervised a team of 15 House Staff members to ensure the smooth operation of daily activities for mentally disabled adults
  • Mediated conflicts and diffused arguments between clients to maintain a peaceful environment

Education

English - No Degree Attained

Walla Walla University
College Place, WA
12.2005

High School -

El Dorado Adventist School
Placerville, CA
06.2004

Skills

  • Inventory management
  • Customer service
  • Staff supervision
  • Visual merchandising
  • Empathy and patience
  • Ticket management
  • Customer engagement
  • Training and coaching

Timeline

Arch Support Specialist

Good Feet Store
06.2024 - 11.2024

General Manager

Leslie's Pool Supply
04.2024 - 06.2024

Hot Tub and Swim Spa Specialist

Creative Hot Tub Designs
01.2024 - 03.2024

Business Start Up Specialist

Inc Authority
10.2023 - 11.2023

Hot Tub Specialist

Spa and Sauna Co.
04.2022 - 10.2023

Store Manager

La-Z-Boy Furniture Galleries
01.2017 - 04.2022

Store Manager

Vitamin World
12.2014 - 01.2017

Lot Manager

Duerelle's Auto Sales
04.2013 - 08.2014

House Manager

Chrysalis
06.2011 - 04.2013

High School -

El Dorado Adventist School

English - No Degree Attained

Walla Walla University

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Erik Fossum