Ian Kiongera
Anna,TX
Summary
Results-driven sales associate with over ten years of experience in retail and customer-facing environments. Adept at delivering exceptional customer service, achieving sales targets, and managing administrative tasks related to sales and customer orders. Strong background in consultative selling and high-ticket sales, with a focus on customer retention and satisfaction. A proactive team player with a competitive spirit, committed to exceeding sales objectives and ensuring a positive customer experience.
Overview
13
13
years of professional experience
Work History
Arch Support Specialist
The Good Feet Store
2024.07 - Current
- Lead consultative selling efforts, providing high-quality product demonstrations to customers and tailoring solutions to their specific needs.
- Delivered sales presentations and product demonstrations to prospective new customer
- Engaged with customers, offering personalized support and overcoming objections to drive sales.
- Maintained a clean and professional work environment, ensuring all customer interactions were efficient and courteous.
Wireless Sales Consultant
Cellular Sales - Verizon
2023.07 - 2024.07
- Employed consultative selling techniques to understand customer needs and offer tailored solutions across phone and chat interactions.
- Successfully converted leads into long-term Verizon customers, consistently meeting and exceeding sales objectives.
- Maintained comprehensive knowledge of Verizon’s products, services, and promotions to provide informed recommendations.
In-Home Sales Expert
AT&T
2021.09 - 2023.05
- Utilized consultative selling strategies to educate customers on AT&T’s offerings through
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Streamlined sales processes through efficient time management and organizational skills, maximizing productivity.
- Processed credit applications, activated services, and ensured all administrative aspects of sales were completed efficiently
- Played a key role in retention efforts by coordinating with sales channels to maintain customer loyalty
Lead Consultant
FedEx Office
2018.08 - 2021.09
- Led consultative sales efforts for printed materials, successfully selling over $25,000 worth of products.
- Managed customer orders from initiation to fulfillment, ensuring a seamless purchasing experience.
- Provided exceptional customer service through efficient order processing and timely delivery of products.
- Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
Basics and Furniture Retail Associate
Buy Buy Baby
2017.02 - 2018.06
- Applied consultative selling techniques to recommend the best baby products, leading to increased sales and customer satisfaction.
- Sold a wide range of baby products, consistently meeting sales goals and earning “Employee of the Month” six times.
- Developed strong relationships with customers, which led to repeat business.
Owner
Ratson Moving Service
2015.01 - 2016.11
- Coordinated moves for residential and commercial clients, ensuring customer satisfaction through excellent service.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Fulfillment and Logistics Associate
Microchem
2011.08 - 2014.11
- Handled the packaging and transportation of medical lab equipment, ensuring timely delivery to customers.
Skills
- Consultative Selling & High-Ticket Sales
- Proficient with Opus
- Sales and Customer Service Expertise
- Effective Communication (Phone, Chat & Video)
- Competitive and Goal-Oriented
- Proficient with Microsoft Office & Operational Systems
- Multi-tasking in Fast-paced Environments
- In-depth Product and Market Knowledge
- Customer Account Management
- Service-oriented with a Friendly Demeanor
Timeline
Arch Support Specialist
The Good Feet Store
2024.07 - Current
Wireless Sales Consultant
Cellular Sales - Verizon
2023.07 - 2024.07
In-Home Sales Expert
AT&T
2021.09 - 2023.05
Lead Consultant
FedEx Office
2018.08 - 2021.09
Basics and Furniture Retail Associate
Buy Buy Baby
2017.02 - 2018.06
Owner
Ratson Moving Service
2015.01 - 2016.11
Fulfillment and Logistics Associate
Microchem
2011.08 - 2014.11
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