Logan Fitzgerald
Madison,AL
Summary
Proven leader and skilled Army veteran with a history of enhancing team efficiency and productivity. Expert in complex data management and critical thinking, demonstrated through a track record of resolving challenging situations. Achieved significant improvements in customer satisfaction and operational success.
Overview
11
11
years of professional experience
Work History
Arch Support Specialist
The Good Feet Store
2023.07 - Current
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special circumstances.
- Improved customer satisfaction by addressing and resolving issues, frequently and efficiently.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Car Salesman
Champion Automotive Group
2020.07 - 2021.11
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Outlined sales, warranty and service procedures.
- Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Military Police Officer
United States Army Reserves
9 2017 - 2021.08
- Processed and logged accurate, detailed incident reports and reported it to the leading supervisor.
- Noted and followed up on any unusual behavior.
- Detected and apprehended any unauthorized personnel.
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Delivery Driver Supervisor
Fed Ex Ground
2020.12 - 2023.07
- Completed and submitted logs and paperwork every day to maintain records.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Armed Nuclear Security Supervisor
Securitas Critical Infrastructure Services
2017.10 - 2020.07
- Monitored property and investigated any areas of suspicion at a nuclear power plant.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Escorted visitors around the building and answered questions regarding accessibility.
- Monitored building access and identified all officials and employees before authorizing their entrance.
- Understands and adheres to policies and procedures set by the TVA Brownsferry Nuclear Plant.
Service Technician
Jerry Damson Honda
2016.08 - 2017.10
- Adjusted repaired systems to meet manufacturers' performance specifications.
- Completed routine and scheduled maintenance services such as oil changes, lubrications and tune-ups.
- Reviewed work orders and discussed them with supervisors.
- Completed routine maintenance to prolong the span of the vehicles life.
19 Delta/Cavalry Scout
United States Army
2013.08 - 2016.08
- Developed and led training programs in preparation for combat.
- Trained in the use of tear gas and explosives..
- Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
- Proficient in tactical and technical guidance.
- Communicated urgent orders and directions effectively to team of 9 personnel.
- Surveyed and analyzed terrain to determine optimum equipment placement and use.
- Led fire team during infantry dismounted battle drills and situational training exercises.
Education
High School Diploma - undefined
Sparkman High School
Harvest, AL2013
Skills
- Critical thinking
- Relationship Building
- Strategic selling
- Trained in cross-cultural communication
- Attention to Detail
- Operations Improvements
- Coaching and Mentoring
- Sales Leadership
Accomplishments
- Trained and supervised many different personnel.
- Received 4 Army Achievement Medals.
- Promoted to lead manager at almost all occupations.
- Awarded top soldier in the Military Police Academy.
Timeline
Arch Support Specialist
The Good Feet Store
2023.07 - Current
Delivery Driver Supervisor
Fed Ex Ground
2020.12 - 2023.07
Car Salesman
Champion Automotive Group
2020.07 - 2021.11
Armed Nuclear Security Supervisor
Securitas Critical Infrastructure Services
2017.10 - 2020.07
Service Technician
Jerry Damson Honda
2016.08 - 2017.10
19 Delta/Cavalry Scout
United States Army
2013.08 - 2016.08
Military Police Officer
United States Army Reserves
9 2017 - 2021.08
High School Diploma - undefined
Sparkman High School
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