Marcus Lobato
Denver,CO
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Arch Support Specialist
The Good Feet Store
Broomfield, CO
11.2023 - Current
- Provided guidance to junior members of the team on best practices.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Tracked sales performance metrics to identify trends in market place.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
Jewelry Consultant
Shane Co.
Centennial, CO
12.2022 - 10.2023
- Performed daily inventory management duties such as restocking shelves, organizing displays, and counting merchandise.
- Developed creative solutions for displaying merchandise in a visually appealing way.
- Participated in team meetings to discuss strategies for increasing sales volume.
- Maintained accurate records of customer purchases and preferences.
- Provided customers with detailed product knowledge and advice regarding jewelry selection.
- Greeted customers in person and on the phone, answered questions, and provided assistance.
- Coordinated repairs and adjustments of jewelry pieces as needed.
- Assisted customers in creating custom designs for special occasions.
- Conducted inventory counts to ensure accurate stock levels.
Assistant Manager
Rack Attack
Denver, CO
02.2016 - 08.2023
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
Education
Associate of Arts - Graphic Design
Bolman Tech
Thornton, CO05-2014
Business Information And Analytics
University of Denver
Denver, COSkills
- Technical assistance
- Call Management
- Debugging
- Data Collection
- Customer Relationship Management
- Incident Management
- Hardware troubleshooting
Affiliations
- Snowboarding
- Avid concert and music festival participant
Languages
English
Native/ Bilingual
Spanish
Professional
Accomplishments
- Manager of the year
- Employee of the month
Certification
- OSHA certification
Timeline
Arch Support Specialist
The Good Feet Store
11.2023 - Current
Jewelry Consultant
Shane Co.
12.2022 - 10.2023
Assistant Manager
Rack Attack
02.2016 - 08.2023
Associate of Arts - Graphic Design
Bolman Tech
Business Information And Analytics
University of Denver