David Natarus
Cumming,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Asset Protection Associate
Walmart
1500 Market Place Blvd Cumming, GA 30041 United S
09.2024 - Current
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
Deli Clerk
Publix Grocery Store
5310 Matt Hwy Cumming, GA 30028 United States
02.2022 - Current
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Uber Driver
Uber
Atlanta, GA
07.2019 - 02.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
District Manager
Moes Southwestern Grill
5620 Commerce Blvd Alpharetta, GA 30004 United St
05.2017 - 06.2019
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Modeled best practices for sales and customer service.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
District Manager
Wendys Restaurant
1520 McFarland Pkwy Alpharetta, GA 30005 United S
08.1997 - 05.2017
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FLSkills
- Fluent Bilingualism
- Cross-Cultural Communication
- Complaint Handling
- Up-selling Abilities
- Active Listening
- Product Knowledge
- Customer Service
Certification
- ServSafe Training - Manager exam
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Asset Protection Associate
Walmart
09.2024 - Current
Deli Clerk
Publix Grocery Store
02.2022 - Current
Uber Driver
Uber
07.2019 - 02.2022
District Manager
Moes Southwestern Grill
05.2017 - 06.2019
District Manager
Wendys Restaurant
08.1997 - 05.2017
High School Diploma -
Coconut Creek High School