David Navarro Jr.
Laredo,TX
Summary
Dedicated and results-driven Customer Service Representative with a proven track record of providing exceptional service and achieving sales goals. Experienced in health insurance and telecommunications customer support.
Skilled trainer with a talent for onboarding and mentoring new team members. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Expert / Trainer
Domino's Pizza
10.2020 - Current
- Started as a Delivery Expert, achieving timely and accurate deliveries
- Promoted to Trainer in April 2022, responsible for training new drivers to meet company standards for exceptional delivery service.
Customer Service Representative
Concentrix
03.2020 - 08.2020
- Transferred to Xfinity Mobile branch, handling inquiries related to Xfinity mobile plans, phone services, billing, and product promotions.
Customer Service Representative
Concentrix
01.2019 - 03.2020
- Transitioned from United Healthcare's Sales division to customer service, assisting customers with health insurance inquiries and upselling UHC's "Next Best Action" programs.
Health Insurance Sales Representative
Concentrix
08.2018 - 12.2018
- Sold health insurance plans over the phone for United Healthcare, demonstrating in-depth knowledge of insurance plans.
Inventory Manager
Aramark
08.2017 - 05.2018
- Held multiple roles at Tamiu's Dusty Diner, including Inventory, Cashier, Server, Dishwasher, Janitor, and Cook.
Education
No Degree - Business
[TAMIU]
LaredoSkills
- Customer Service
- Sales
- Training and Mentoring
- Health Insurance Knowledge
- Telecommunications Support
- Inventory Management
- Time Management
- Multitasking
- Customer Accounts Management
- Coordinating Efficient Routes
- Confidential Records Management
- Safe Vehicle Operations
Certification
Food Handler's
Timeline
Delivery Expert / Trainer
Domino's Pizza
10.2020 - Current
Customer Service Representative
Concentrix
03.2020 - 08.2020
Customer Service Representative
Concentrix
01.2019 - 03.2020
Health Insurance Sales Representative
Concentrix
08.2018 - 12.2018
Inventory Manager
Aramark
08.2017 - 05.2018
No Degree - Business
[TAMIU]