David Nelson
Jackson,GA
Summary
Experienced Lead Service Technician with a strong focus on electrical and mechanical troubleshooting, preventive maintenance, and safety compliance. Proven ability to diagnose equipment issues and enhance customer satisfaction through effective service delivery.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Lead Service Technician
Crane Industry Services
McDonough, Georgia
05.2016 - Current
- Diagnosed equipment issues using specialized testing tools and techniques.
- Troubleshot electrical circuits using schematics and diagrams.
- Conducted service appointments to diagnose and fix problems.
- Responded to emergency calls from clients with urgency to minimize downtime and restore service promptly.
- Performed and documented detailed inspections and preventive maintenance on customer equipment.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Recorded service calls and repairs in company management system to ensure accurate tracking and follow-up.
- Trained new technicians on safety protocols and inspection procedures to enhance team compliance and effectiveness.
- Ensured compliance with industry safety standards including OSHA, ASME, CMAA, and ANSI.
- Set up new systems following manufacturer guidelines to ensure proper operation.
- Performed administrative duties including scheduling, inventory management, quoting, and project management.
Education
High School Diploma -
Jackson High
Jackson, GA05-2016
Skills
- Equipment maintenance
- Electrical and Mechanical troubleshooting
- Preventive maintenance
- Diagnostic testing
- Equipment inspection
- Field service management
- Safety compliance
- Project management
- Document management
- Attention to detail
- Customer service
Certification
- Chain & wire rope technician certification - Columbus McKinnon corporation
Timeline
Lead Service Technician
Crane Industry Services
05.2016 - Current
High School Diploma -
Jackson High